KLM is the latest carrier to embrace beacons, and is using the technology to help passengers find their departure gate at Amsterdam Airport Schiphol.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
KLM is the latest carrier to embrace beacons, and is using the technology to help passengers find their departure gate at Amsterdam Airport Schiphol.
Travellers departing from Toronto Pearson International Airport can view detailed maps of the two terminals to help with wayfinding.
Virgin Atlantic, SITA, Droiders and JAL outline why wearable technology has an important role to play in improving the passenger experience.
Edinburgh Airport has become the latest company to embrace wearable technology, having equipped members of its customer welcome team with Google Glass.
Miami International Airport has become the first airport in the world to have a complete and open deployment of beacons, covering the terminals, skytrain and car parks.
Virgin Australia has introduced its first ‘Premium Exit’, which offers direct access to the departure pier from the lounge at Melbourne Airport.
A total of 62 e-gates, which make use of face, iris and fingerprint recognition technology, have been installed at Doha’s Hamad International Airport.
Hilton Worldwide’s Josh Weiss outlines the company’s smartphone strategy and explains how Hilton can work with airlines to improve the end-to-end travel experience.
Dallas/Fort Worth Airport has released a new version of its app complete with a ‘Voice Concierge’ service to help passengers make the most of their time in the terminal.
Australian Customs and Border Protection Service has announced that automated border control e-gates will be introduced for departing passengers.
To further its appeal among business travellers, Copenhagen Airport will open a new drop-in business centre later this year in Terminal 3.
FTE explores how airports and airlines could make use of the new Apple Watch to improve the passenger experience through wearable technology.
FTE spoke to Kiran Merchant, CEO of DY Consultants, who explained exactly what airports must consider when planning and building new airport terminals.
Incheon Airport has confirmed to FTE that it plans to introduce a self-service bag drop system, which is scheduled to go live in December 2014.
The new ‘Home to Gate’ service includes a limousine transfer to the airport, a personal concierge check-in service and fast track through security.
The new premium lounge at Tokyo Haneda Airport includes a library, gallery, play room, local cuisine and Japanese design to reflect the destination.
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