FTE spoke to Kiran Merchant, CEO of DY Consultants, who explained exactly what airports must consider when planning and building new airport terminals.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
FTE spoke to Kiran Merchant, CEO of DY Consultants, who explained exactly what airports must consider when planning and building new airport terminals.
Incheon Airport has confirmed to FTE that it plans to introduce a self-service bag drop system, which is scheduled to go live in December 2014.
The new ‘Home to Gate’ service includes a limousine transfer to the airport, a personal concierge check-in service and fast track through security.
The new premium lounge at Tokyo Haneda Airport includes a library, gallery, play room, local cuisine and Japanese design to reflect the destination.
FTE explores how a number of major US airlines and airports are using self-tagging, home-printed bag tags, self-boarding and APC kiosks to simplify the travel experience.
Agent Xpress allows roaming agents to check-in passengers and print their boarding passes remotely, helping to reduce queues in the check-in hall.
David Kershaw explores the future of airport common use and the potential impact of the Cloud, self-service processing technologies and a differentiated charging model.
United Airlines has partnered with transportation service Uber to make it easier for passengers to view and book onward travel through the carrier’s app.
As well as a wellness centre, oxygen bar and massage chairs, the SkyTeam Exclusive Lounge now includes yoga mats with a video tutorial.
Tampa International Airport has become the latest North American airport to install Automated Passport Control kiosks to reduce waiting times at the customs checkpoint.
FTE spoke to Air France-KLM and Human Recognition Systems to find out what role biometrics can play in creating a single passenger token and enhancing tracking.
U.S. Customs and Border Protection has launched the Mobile Passport Control app, which is being trialled at Hartsfield-Jackson Atlanta International Airport.
San José International Airport has installed two Global Entry kiosks in the International Arrivals hall to help cut queues at the customs checkpoint.
Copenhagen Airport will bring together international and domestic passengers in 2015, which will help to simplify the airport experience for domestic travellers.
IATA has welcomed the decision of the US Department of Transportation to approve Resolution 787, the foundation document for the New Distribution Capability.
FTE spoke to Halifax International Airport Authority to find out more about North America’s first fully common use self-service check-in hall.
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