REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
International Airlines Group (IAG) invited FTE for a briefing on its innovation activities. We learned how IAG will be collaborating with its partners on trials covering robotics & automation, AI & ML, and more.
Bob Kwik, Global Head of Airports and Ground Transportation, Amazon Web Services, shares his perspective with FTE on the hot topic of generative AI and how airports can use it to help their customers.
FTEâs Head of Baggage Transformation Darin Juby identifies the key trends that will help transform the baggage experience in 2024 and beyond, including bag tracking, robotics, automation and sustainability.
Seattle-Tacoma Airport has introduced âOscarâ â a new AI waste-sorting technology from Intuitive AI â that is designed to help travellers sort their waste items into compost, recycling, or trash bins.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asiaâs biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
FTE explores a selection of the top trends and technologies for 2024 and beyond, including robotics and automation, biometrics and digital identity, sustainability, Urban Air Mobility and more.
Eindhoven Airport, in cooperation with Schiphol Airport, is using AI to further improve the aircraft turnaround process and minimise delays. This is part of continuous optimisation of airport processes.
Lufthansa Innovation Hubâs new venture Swifty is an AI assistant that aims to transform business travel booking into a fast, efficient experience. It autonomously manages all steps within the chat interface.
Kristen Berndt, Senior Manager, Baggage Strategy & Innovation, United, explains the airlineâs key efforts to streamline the passenger experience, better leverage data, and embrace emerging technologies.
09 to 11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrowâs end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrowâs end-to-end passenger journey across Asia-Pacific
A gathering of air transportâs digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
Emirates is launching a City Checkâin and Travel Store. This allows passengers to check-in and drop off bags using self-service kiosks or a robotic check-in system, âproviding customers with more technology-focused solutionsâ.
A new autonomous convenience store, Travelwell, has opened at Hong Kong International Airport, operated by Lagardère Travel Retail. The store deploys Artificial Intelligence and computer vision technology to streamline the shopping process.
The inaugural Aviation & Robotics Summit took place in Pittsburgh, the “robotics capital of the world”, on 18-20 April 2023.
Pittsburgh International Airport and International Airlines Group have launched an innovation partnership that will explore exciting new solutions with the robotics and tech community.
Liverpool John Lennon Airport and Sarasota Bradenton International Airport have successfully trialled the new AeroCloud Optic, which uses computer vision technology to intelligently, anonymously and accurately track passengers as they move through the airport.
As revealed at the FTE Digital, Innovation & Startup Hub event in Amsterdam on 13 March 2023, Royal Schiphol Group is collaborating with Pangiam to test AI-powered technology to screen hand baggage.
Amsterdam Airport Schiphol has been testing autonomous mobility vehicles to explore âhow travellers with reduced mobility can find their way independently and safely at the airportâ.
The Aviation & Robotics Summit â an interdisciplinary series of workshops, robotics industry site tours, and networking opportunities â will take place in Pittsburgh, 18-20 April.
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