REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Melbourne Airport has unveiled designs for its $4.5 billion international terminal expansion, featuring five additional gates, more spacious check-in and baggage claim areas, enhanced natural light and upgraded retail.
Delta has completed its global free WiFi rollout, extending connectivity to Asia-Pacific routes and enabling SkyMiles members in all cabins to message, browse and stream on personal devices across its international network.
United Airlines has opened its new Terminal B North Concourse in Houston, featuring 22 gates, an expansive United Club, advanced baggage technology and enhanced amenities as part of a $2.6 billion terminal transformation.
JFK Airport’s Terminal 4 has welcomed Eataly, bringing Italian cuisine and culture to its evolving dining offer as JFKIAT and HMSHost continue to enhance the passenger experience with diverse, authentic F&B concepts.
FTE explores a selection of the top trends and technologies for 2026 and beyond, including agentic AI, robotics and automation, biometrics and digital identity, personalisation, immersive technologies, sustainability, and more.
easyJet will introduce Starlink high-speed inflight WiFi across its fleet from 2027, enabling passengers to stream, browse and stay connected in the air, while paving the way for new digital services to enhance onboard CX.
airBaltic is introducing in-seat F&B ordering through its Skynet onboard portal, allowing passengers to browse menus, pay digitally and track orders on their own devices, with cabin crew delivering purchases directly to their seats.
Phoenix Sky Harbor International Airport is expanding its Terminal 4 dining offer with eight distinctive concepts in partnership with SSP America, bringing local favourites, acclaimed chefs and global flavours together.
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