REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
In this video interview at APEX FTE EMEA and Ancillary & Retailing 2026, nlmtd, NRT, ICN, BRU and LHR discuss the expansion of the BOOST baggage innovation programme, including the launch of its Asia Cluster, and much more.
SimpliFlying Founder & CEO Shashank Nigam shares how agentic AI will fundamentally reshape airline distribution, determining which carriers reach travellers first and which offers are surfaced, or ignored, by autonomous digital agents.
Sunshine Coast Airport’s new arrivals precinct is taking shape as part of a $170 million terminal redevelopment. The project will enhance passenger experience, increase terminal capacity and support future growth.
Berlin Brandenburg Airport has enhanced its passenger experience and commercial offering with the opening of Brammibal’s Donuts, bringing one of Berlin’s best-known vegan brands to T1’s post-security market place.
FTE explores a selection of the top trends and technologies for 2026 and beyond, including agentic AI, robotics and automation, biometrics and digital identity, personalisation, immersive technologies, sustainability, and more.
Iberia has introduced Starlink-powered onboard connectivity on the first aircraft in its fleet, delivering high-speed, free WiFi across all cabins. The service enables seamless gate-to-gate internet access for all passengers.
Singapore Airlines has begun construction on its new SilverKris Lounge at Melbourne Airport, set to enhance the premium traveller experience with a larger space, natural light and panoramic airfield views when it opens later this year.
London City Airport is set to launch its first luxury pre-flight hospitality experience in partnership with Aspire Pre-Flight Hospitality. Opening in early 2027, the new lounge will offer premium amenities for all passengers.
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