The ‘Gatwick Chatbot’ on Facebook Messenger provides passengers with easy access to information before and during their trip.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The ‘Gatwick Chatbot’ on Facebook Messenger provides passengers with easy access to information before and during their trip.
Smiths Detection’s Cameron Mann, Global Market Director – Aviation, discusses how Risk Based Screening will take security to the next level.
Air Canada has introduced the Artificial Intelligence Labs to deliver on its ambition to leverage AI within its operations and customer experience.
Using artificial intelligence (AI), Aeromexico’s chatbot, Aerobot, will now be able to respond to passengers’ queries about the location of their luggage.
FTE spoke to Simone van Neerven, Head of Innovation, Vueling, who highlighted how her team is tackling operational challenges by introducing innovative solutions.
The AI Academy will revolutionise Etihad Airways by upskilling its workforce, optimising operations and creating alternative revenue streams.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
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Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
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The updates to the website and app are aimed at delivering a more seamless, user-friendly experience, from booking to online shopping and customer support.
The AI powered chatbot, named Juliet, empowers passengers to discover destinations, book trips and receive instant support.
The vehicle is controlled remotely by humans and can also drive autonomously, incorporating machine-learning to perform its tasks.
Munich Airport has teamed up with Lufthansa to trial a humanoid robot, developed by SoftBank Robotics, which provides passengers with information on their gate and restaurants and shops in Terminal 2.
09 to 11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
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The vehicle is controlled remotely by humans and can also drive autonomously, incorporating machine-learning to perform its tasks.
Munich Airport has teamed up with Lufthansa to trial a humanoid robot, developed by SoftBank Robotics, which provides passengers with information on their gate and restaurants and shops in Terminal 2.
Gatwick Airport’s Cathal Corcoran and Abhi Chacko reveal how the airport is using machine learning, IoT and other technologies to improve OTD.
Groupe ADP, Air New Zealand and Aeromexico discuss the merits of artificial intelligence (AI) and consider its future impact on the air transport industry.
Geneva Airport’s Gilles Brentini and Hamidul Huq talk chatbots, blockchain, robots, startups and improving the passenger experience.
FTE highlights 10 technologies and trends, ranging from AI and robotics to biometrics and translation technology, that should be on the radar of every airline and airport.
The artificial intelligence system can provide automated answers to the most common questions without input from a human service agent.
The line-up of robots can perform a variety of tasks, ranging from helping to transport luggage to providing assistance with language translation.
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