Following the groundbreaking FTE Asia 2013 conference, we take a look at the top 10 concepts, technologies and trends that are transforming the passenger experience as we know it.

Following the groundbreaking FTE Asia 2013 conference, we take a look at the top 10 concepts, technologies and trends that are transforming the passenger experience as we know it.
Hawaiian Airlines passengers at Honolulu Airport can now self-check and weigh their own baggage when they print their boarding passes
Brussels Airport and Brussels Airlines have launched a pilot project that will allow passengers on intra-European flights to check-in their own baggage.
To earn Platinum status, at least 80% of an airline’s passengers must have access to a range of self-service options throughout the airport journey. Scandinavian Airlines has become the only airline in the world to earn the highest level of accreditation in IATA’s Fast Travel program.
Air New Zealand has installed new fast track kiosks at Sydney Airport, allowing select international passengers to print their own bag tags along with their boarding pass.
A self-service bag drop trial has commenced at Heathrow Airport’s Terminal 3, allowing passengers to tag and check-in their own bags without assistance from an agent.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>A total of 19 self-service bag drop systems will be in place at Munich Airport by the end of November, while 16 new units will be installed at Frankfurt Airport.
Abu Dhabi Airports Company has installed a new offsite check-in facility, allowing more passengers to check-in and print their bag tags before arriving at the airport.
Daniel Skjeldam, CCO, Norwegian outlined to FTE how the airline’s new self-service bag drop has performed since implementation and where it will be rolled-out next.
With the Olympics fast approaching, Heathrow is planning a number of special measures, including a temporary terminal, offsite check-in, bag drop and volunteers.
Daniel Skjeldam, CCO, Norwegian outlined to FTE how the airline’s new self-service bag drop has performed since implementation and where it will be rolled-out next.
With the Olympics fast approaching, Heathrow is planning a number of special measures, including a temporary terminal, offsite check-in, bag drop and volunteers.
Self-service kiosks and bag drop stations will significantly reduce the check-in time at the new ‘Airport of the Future’ at Los Angeles International Airport.
British Airways has chosen London City Airport as its second airport location worldwide to offer self-tagging facilities for checked-in baggage.
Montréal-Trudeau has become the first airport in North America to offer passengers self-service bag drop facilities.
China Airlines has introduced SkyPriority as part of the SkyTeam alliance’s roll-out of the service, which includes priority check-in, bag drop and boarding.
In the second instalment of our four-part report on the highly successful FTE Asia ‘Unconference’ sessions, we round-up the key findings from the self-tagging and bag drop workshop.
Armando Brunini, Managing Director, Aeroporto di Bologna, outlined the airport’s plans for common bag drop in an exclusive interview with FTE’s Ross Falconer.
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