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Redefining the end-to-end passenger experience | Independent news and events

Tagged: Crew Empowerment

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British Airways invests in cabin crew app to drive personalised customer service

British Airways will provide its crew with iPhone XRs loaded with a selection of apps to help offer customers additional assistance during their journey.

Crew Empowerment // Aug 2019

Qantas to research inflight wellbeing on ultra-long-haul flights

As planning for ‘Project Sunrise’ gathers pace, Qantas has announced three ultra-long-haul research flights to study passenger and crew wellbeing.

Hospitality, Initiatives // Aug 2019

FTE at AIX: Eight pioneering solutions that can improve the in-flight experience

From a personalised IFEC platform and a reconfigurable cabin to virtual reality retail, FTE explores eight solutions that can enhance today’s passenger experience.

Cabin Design & Interiors, IFE // Apr 2017

How Alaska Airlines is empowering crew with iPhone apps

FTE speaks to Alaska Airlines’ Matthew Coder about how the airline is empowering crew members with mobile apps. Staff are able to access information in-flight, which can improve passenger experience.

Crew Empowerment // Aug 2016

Airlines presented with a new world of onboard retail opportunities – but will they be brave enough to take the plunge?

FTE recently attended the TFWA Inflight Focus Workshop to gauge the extent to which the inflight retail sector is responding to technology-enabled change.

In-flight // Nov 2015

easyJet makes big crew training investment but Wi-Fi plans remain on hold

Connectivity // Oct 2015

Spring Airlines partners with GuestLogix to enhance onboard retail performance

In-flight // Sep 2015

Future-defining Onboard 2025 Think Tank brings together Airbus, Norwegian, Avianca, Panasonic and Honour to shape in-flight experience of 2025

Cabin Design & Interiors, FTE Event News // Aug 2015

Finnair empowers crew with tablet-based onboard retail solution ahead of Wi-Fi rollout

In-flight, Personalisation // Apr 2015

Aircraft e-enablement, the connectivity ecosystem and Ka versus Ku

FTE takes a closer look at the latest launches from the likes of Gogo, Rockwell Collins, Thales, Inmarsat, Honeywell, ViaSat and GEE.

Connectivity // Apr 2015

Latest onboard retail solutions highlight end-to-end possibilities

Ranging from digital merchandising platforms to Near Field Communication-enabled payment solutions, FTE looks at the latest onboard retail solutions.

In-flight, Personalisation // Apr 2015

Onboard re-accommodation and live sport set to thrive as IFC investments continue

Panasonic Avionics’ David Bruner tells FTE that improved connectivity will drive uptake of live onboard television and real-time in-flight re-accommodation.

IFE // Mar 2015

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Thomson Airways facing ‘critical’ connectivity decisions for 737 MAX fleet

The leisure carrier has just a matter of weeks to decide which connectivity solution to invest in – a decision that could have a major impact on future operations.

Connectivity // Feb 2015

JetBlue becomes first airline to accept Apple Pay

JetBlue Airways has started the roll out of Apple Pay, which allows passengers to pay for onboard products via their iPhone 6, iPhone 6 Plus or Apple Watch.

In-flight // Feb 2015

GuestLogix CEO: Airlines are still a long way away from taking advantage of personalisation to boost onboard ancillary revenues

Brett Proud, President & CEO of GuestLogix, discusses onboard merchandising, NFC, personalisation, data protection and the commercial relevance of BYOD.

In-flight, Personalisation // Nov 2014

New technology and personalisation vital to boosting in-flight ancillary revenues

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Tagged: Crew Empowerment

Subscribe to our newsletter

British Airways invests in cabin crew app to drive personalised customer service

Qantas to research inflight wellbeing on ultra-long-haul flights

FTE at AIX: Eight pioneering solutions that can improve the in-flight experience

How Alaska Airlines is empowering crew with iPhone apps

Airlines presented with a new world of onboard retail opportunities – but will they be brave enough to take the plunge?

easyJet makes big crew training investment but Wi-Fi plans remain on hold

Spring Airlines partners with GuestLogix to enhance onboard retail performance

Future-defining Onboard 2025 Think Tank brings together Airbus, Norwegian, Avianca, Panasonic and Honour to shape in-flight experience of 2025

Finnair empowers crew with tablet-based onboard retail solution ahead of Wi-Fi rollout

Aircraft e-enablement, the connectivity ecosystem and Ka versus Ku

Latest onboard retail solutions highlight end-to-end possibilities

Onboard re-accommodation and live sport set to thrive as IFC investments continue

FUTURE TRAVEL EXPERIENCE EMEA

Future Travel Experience Ancillary

Future Travel Experience Global

Future Travel Experience APEX Asia EXPO

Thomson Airways facing ‘critical’ connectivity decisions for 737 MAX fleet

JetBlue becomes first airline to accept Apple Pay

GuestLogix CEO: Airlines are still a long way away from taking advantage of personalisation to boost onboard ancillary revenues

New technology and personalisation vital to boosting in-flight ancillary revenues

Thomson Airways aims to ‘revolutionise holiday travel’ with onboard family booths, connected crew and bespoke IFE

FTE Wearable Technology Forum affirms long-term potential of wearables on the ground and in-flight

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