REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
SAS is collaborating with 3 to deliver free Starlink WiFi to EuroBonus members, enhancing passenger connectivity and operational efficiency, while laying the groundwork for future digital travel services.
airBaltic is the first Starlink-connected airline to bring a global inflight shopping mall onboard. AirMall offers 20,000+ brands, personalised picks, loyalty rewards, and delivery – all through the Skynet WiFi portal.
Wizz Air, Immfly and gateretail have unveiled a unified digital cabin ecosystem, combining onboard retail, passenger connectivity, and operational data. The integration enhances service efficiency and personalisation.
In a series of interviews, we explore the innovations shaping the future of airport operations and customer experience, from smarter baggage handling to seamless biometric integration, robotics and autonomous vehicles, and much more.
On 16 March 2026, members of the FTE Digital, Innovation & Startup Hub and FTE Baggage Innovation Working Group gathered in London for a Heathrow-hosted FTE Communities Live Day, featuring inspiration-filled sessions, and much more.
American Airlines is enhancing its digital platform with real-time delay and cancellation explanations, giving passengers greater transparency, control and access to self-service tools during travel disruption.
In this deep-dive focus, we explore how 4 airlines – Air France, All Nippon Airways, Lufthansa and Virgin Atlantic – are focusing on taking personalisation to the next level in a way that is intuitive, contextual and seamless.
To mark International Women’s Day 2026, FTE spotlights female leaders from Schiphol Group, Star Alliance, CLT, Aeroporti di Roma, Vancouver Airport Authority, RAVE Aerospace, DEN, KLM, Fraport, Anuvu, and AirFi.
Heathrow has selected the AIRHART platform as its new digital backbone, advancing a platform-first strategy to orchestrate operations, enable predictive AI and modernise core systems across the airport.
The Philippines’ Ninoy Aquino International Airport is accelerating digital transformation, with more airlines joining its automated passenger processing programme to expand self-check-in, bag drop and e-gate boarding.
Heathrow has selected the AIRHART platform as its new digital backbone, advancing a platform-first strategy to orchestrate operations, enable predictive AI and modernise core systems across the airport.
The Philippines’ Ninoy Aquino International Airport is accelerating digital transformation, with more airlines joining its automated passenger processing programme to expand self-check-in, bag drop and e-gate boarding.
American Airlines is expanding digital self-service options for checked baggage, enabling prepayment at booking, automated refunds and faster bag drop via kiosks to streamline the airport journey.
Melbourne Airport has deployed the Veovo Intelligent Airport Platform to unify operational data, improve coordination and decision-making, and provide a scalable foundation for managing growing passenger volumes.
Miami International Airport has launched TSA PreCheck Touchless ID at concourses D, E, and H, offering eligible travellers a faster, touchless identity verification process using cutting-edge biometric technology.
The New Terminal One at JFK has launched Enhanced Passenger Processing, a next-generation biometric system to speed up international arrivals for a more efficient, secure travel experience.
Vantage Group, Iberia, Threedot, MUC, Icelandair, LHR, LOT Polish Airlines, AMS, Kinetic Consultancy, FRA and KEF share their insights into the key trends and technologies that will shape ancillary & retailing strategies in 2026 and beyond.
Riyadh Air and Mastercard have announced a strategic partnership to deliver a digitally native travel and payments ecosystem, spanning consumer rewards, premium airport experiences and next-gen payment innovation.
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