Home-printed bag tags are now available for all SWISS flights out of Zurich and Geneva, as well as selected inbound flights from non-EU airports.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Home-printed bag tags are now available for all SWISS flights out of Zurich and Geneva, as well as selected inbound flights from non-EU airports.
Brussels Airlines’ Pedro Casimiro reveals that the carrier is working on a permanent bag tag, and plans to launch the product before the end of 2018.
IATA’s Thomas Windmuller discusses the latest developments concerning home-printed bag tags, permanent electronic bag tags and the IATA Cabin OK initiative.
AirAsia will introduce its new ‘Home Tag’ from 20 April and roll out self-service bag drop in Bangkok, Phuket, Langkawi and select Indonesian airports.
FTE explores how a number of major US airlines and airports are using self-tagging, home-printed bag tags, self-boarding and APC kiosks to simplify the travel experience.
Alaska Airlines will introduce home-printed bag tags on 21 April following a successful trial on the Seattle-Hawaii route in 2013.
FTE spoke to IATA’s Paul Behan about the forthcoming Smart Security trials at Schiphol and Heathrow, the latest Fast Travel plans and a permanent bag tag standard.
Air France has become the second airline to adopt home-printed bag tags, allowing passengers to print and attach their own bag tags before leaving home.
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Exploring how permanent bag tags, home-printed bag tags, baggage delivery, remote bag drop and lost baggage services can improve the passenger experience.
IATA’s Head of Baggage Services Andrew Price discusses the latest on permanent bag tags, the 10-digit license plate and the InBag programme.
FTE speaks to Billund Airport, British Airways and Edinburgh Airport about the long-term viability of bag drop and home-printed and permanent bag tags.
FTE editor Ryan Ghee was on-site at Madrid-Barajas Airport for the launch of My Bag Tag by Iberia – the first airline to permanently implement home-printed bag tags.
The passenger experience of the future is one that is personalised, portable and full of flexibility says IATA’s Head of Passenger Experience Paul Behan, who gave FTE his insight into the airport journey of 2020 ahead of his participation in FTE Asia 2013 in May.
FTE caught up with Flybe CEO Jim French, who explained why more self-service options, less check-in desks and more security checkpoints would all play a part in his “dream airport”.
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