FTE caught up with AirAsia’s Steven Dickson, who revealed the airline’s plans to launch a CRM system and trial in-flight entertainment and connectivity.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
FTE caught up with AirAsia’s Steven Dickson, who revealed the airline’s plans to launch a CRM system and trial in-flight entertainment and connectivity.
Delta Air Lines will invest more than $770 million in upgrading its narrow-body fleet, which will see the introduction of slim-line seats, satellite TV and power sockets.
Southwest Airlines passengers will be able to enjoy live and on-demand TV throughout 2014 thanks to an extension to the ‘TV Flies Free’ service.
Gulf Air has signed agreements with Avianor, Zodiac Aerospace and B/E Aerospace to upgrade its A330 fleet with lie-flat seats and a new IFE system.
Read our round-up of the five key onboard passenger experience trends to watch out for in 2014, including personalisation, crew empowerment, wireless IFE and in-flight phone calls.
SilkAir, a subsidiary of Singapore Airlines, is trialling a wireless in-flight entertainment system, which allows passengers to stream content to personal devices.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
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Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
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In-flight connectivity provider Gogo has received a Supplemental Type Certificate to install its Ku-satellite technology on Boeing 747-400 aircraft.
El Al Israel Airlines passengers will be able to access in-flight entertainment via their own devices after the airline confirmed that it will adopt Lufthansa Systems’ BoardConnect solution.
Finnair will soon offer passengers Samsung Tab 3 tablets pre-loaded with content as part of a major IFE upgrade to celebrate its 90th anniversary.
Low-cost carrier flydubai has launched its new Business Class service, which includes more spacious seating, priority check-in and fast track immigration.
9 to 11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9 to 11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Finnair will soon offer passengers Samsung Tab 3 tablets pre-loaded with content as part of a major IFE upgrade to celebrate its 90th anniversary.
Low-cost carrier flydubai has launched its new Business Class service, which includes more spacious seating, priority check-in and fast track immigration.
The first Singapore Airlines aircraft equipped with its next-generation cabin products has entered service, offering passengers the new KrisWorld IFE system, broadband Wi-Fi and mobile connectivity.
Passengers flying long-haul with Air France will soon have access to electrical sockets, USB ports and improved IFE as part of the airline’s Economy and Premium Economy upgrade.
Passengers flying short-haul with Virgin Australia can now stream entertainment via their own mobile devices thanks to the launch of a new wireless IFE system.
Emerging technologies are revolutionising the in-flight commercial experience. Experts in connectivity and retail technology predict what’s coming next.
The major developments in in-flight entertainment and connectivity are the subject of our second instalment of a three-part report by Raymond Kollau, Founder of airlinetrends.com
FTE caught up with Mary Kirby, Editor-in-Chief of Airline Passenger Experience, to discuss the current trends and future direction of in-flight entertainment and connectivity.
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