REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

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Redefining the end-to-end passenger experience | Independent news and events

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SFO uses smartphone app and iBeacons to guide visually impaired passengers through the terminal

San Francisco International Airport has unveiled a prototype of an app that can help visually impaired passengers navigate through the airport terminal.

Wayfinding & Passenger Services // Aug 2014

Airbus announces A330neo with fourth generation IFE, mood lighting and connectivity

Airbus has unveiled the A330neo, which will include LED mood lighting in the cabin, along with full connectivity, 3D IFE capabilities and more seats.

Cabin Design & Interiors // Jul 2014

British Airways measures passengers’ moods with ‘happiness blanket’

British Airways has started trials of a hi-tech blanket, which through the use of neuro-sensors changes colour to reflect passengers’ moods while onboard.

Cabin Design & Interiors // Jul 2014

‘The pressure is on to deliver better, faster, cheaper in-flight connectivity’

JetBlue, Saudia, OnAir and Runway Girl Network share their views on the current state of the in-flight connectivity market and look ahead to 2020.

Connectivity // Jun 2014

Hamad International Airport and Qatar Airways to trial IATA/ACI Smart Security

Doha’s new Hamad International Airport and home carrier Qatar Airways will trial the Smart Security concept, while the airline has also received the Fast Travel Green Award.

Biometrics, Security // Jun 2014

Aer Lingus, Aeroflot and Qatar Airways to trial New Distribution Capability

Pre-travel // Jun 2014

Microsoft’s Skype Translator presents customer service opportunities for airports and airlines

Wayfinding & Passenger Services // May 2014

Samsung: Airports and airlines must let mobile-savvy passengers define their own travel experience

Mobile & Wearables // May 2014

Etihad announces complete A380 and B787 cabin upgrades including luxury onboard apartment

Cabin Design & Interiors // May 2014

Star Alliance: How common use and collaboration have enabled a unique Heathrow T2 experience

Star Alliance’s Justin Erbacci on how 23 airlines have worked together and overcome challenges to create a seamless passenger experience at Heathrow Terminal 2.

Initiatives, Terminal Design // May 2014

Three things airlines can learn from the Four Seasons Jet to improve the passenger experience

Luxury hotel group Four Seasons has unveiled its own fully branded aircraft, offering a hotel-inspired onboard experience. What can airlines learn from it?

Cabin Design & Interiors // Apr 2014

Amadeus makes surprise move into airport common use – should the competition be worried?

FTE spoke to Amadeus’ Head of Airport IT about ACUS – the new cloud-based system that Amadeus says could redefine the airport common use market.

Initiatives // Apr 2014

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Air France-KLM: ‘Our new permanent bag tag and tracking device can benefit the entire industry’

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Tagged: Video

Subscribe to our newsletter

SFO uses smartphone app and iBeacons to guide visually impaired passengers through the terminal

Airbus announces A330neo with fourth generation IFE, mood lighting and connectivity

British Airways measures passengers’ moods with ‘happiness blanket’

‘The pressure is on to deliver better, faster, cheaper in-flight connectivity’

Hamad International Airport and Qatar Airways to trial IATA/ACI Smart Security

Aer Lingus, Aeroflot and Qatar Airways to trial New Distribution Capability

Microsoft’s Skype Translator presents customer service opportunities for airports and airlines

Samsung: Airports and airlines must let mobile-savvy passengers define their own travel experience

Etihad announces complete A380 and B787 cabin upgrades including luxury onboard apartment

Star Alliance: How common use and collaboration have enabled a unique Heathrow T2 experience

Three things airlines can learn from the Four Seasons Jet to improve the passenger experience

Amadeus makes surprise move into airport common use – should the competition be worried?

FTE APEX virtual EXPO

Future Travel Experience APEX Asia EXPO

Future Travel Experience Ancillary

FUTURE TRAVEL EXPERIENCE EMEA

Future Travel Experience Global

Air France-KLM: ‘Our new permanent bag tag and tracking device can benefit the entire industry’

Smart Security trials, permanent bag tag standard and end-to-end travel improvements top IATA’s agenda

Singapore Airlines launches UK Rail-Fly partnership to simplify end-to-end travel process

WestJet surprises passengers with Christmas Miracle gift-giving campaign

Air Canada unveils new cabin and seating design for 787 Dreamliner

Five baggage handling solutions that can enhance the passenger experience

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