FTE attended the IATA World Passenger Symposium, where distribution, the customer experience and the Checkpoint of the Future were on the agenda.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
FTE attended the IATA World Passenger Symposium, where distribution, the customer experience and the Checkpoint of the Future were on the agenda.
US-based company Qylur Security Systems has launched a self-service airport security solution, which it says has the potential to replace the existing security search process.
Kevin Doeksen, AA’s Director, Customer Planning & Consulting, outlined the thinking behind the Next Generation Airport concept and revealed where it will be implemented next.
In response to the upcoming removal of TSA staff from airport exit points, Seattle-Tacoma International Airport has gained approval to install automated exit lane technology.
As LAX’s Bradley West Terminal opens, FTE speaks to LAWA’s Dominic Nessi about the inspiration behind the design and what passengers can expect to experience.
Jonathan Stephen, jetBlue’s Head of Mobile and Emerging Technologies, outlines how the airline plans to further personalise the travel experience through mobile technology.
Content plans: Proof of Concept (PoC) selections, Geneva Airport presentation, recap on holiday operations, and new member presentation.
Find out more >>Content plans: Featuring a presentation by Aeroporti di Roma, followed by an interactive discussion.
Find out more >>Content plans: Featuring presentations by airBaltic and SITA Lab, followed by an interactive discussion.
Find out more >>Content plans: Tampa International Airport presentation, imaging and tagging, and new member presentation. Find out more >>
Content plans: Featuring presentations by Schiphol Group’s Innovation Hub, Schiphol Group Aviation Solutions, and more.
Find out more >>Content plans: Amsterdam Airport Schiphol presentation, autonomous operations, and sustainability. Find out more >>
Content plans: An interdisciplinary series of workshops, industry site tours, and networking opportunities in Pittsburgh, which will bring together aviation and robotics industry professionals to solve technical aviation challenges with robotics solutions.
Details to be announced soonContent plans: Autonomous operations. Find out more >>
Content plans: Dublin Airport presentation, PoC update and presentations. Find out more >>
Content plans: PoC update, offsite baggage processing, new innovation. Find out more >>
Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, bag imaging for border processing (CBP, TSA, Pangiam). Find out more >>
Content plans: PoC update, imaging. Find out more >>
Content plans: Bag tracking, autonomous, automation. Find out more >>
Content plans: Year in review, PoC summary, and plans for 2024. Find out more >>
Emerging technologies are revolutionising the in-flight commercial experience. Experts in connectivity and retail technology predict what’s coming next.
The aircraft manufacturer has made a next-generation step in baggage technology with the unveiling of its innovative ‘smart’ luggage prototype, which features an embedded RFID chip that can be tracked using the ‘Find my Bag’ function of the bag’s accompanying iPhone app.
In an exclusive report for FTE, Raymond Kollau, Founder of airlinetrends.com, explains how new technologies are transforming the in-air travel experience.
Automated facial recognition technology will eliminate the need for passengers to stop and provide ID, allowing them to smoothly proceed through the airport.
23-25 May 2023, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
23-25 May 2023, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
19-21 Sep 2023, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
8-9 November 2023, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
In an exclusive report for FTE, Raymond Kollau, Founder of airlinetrends.com, explains how new technologies are transforming the in-air travel experience.
Automated facial recognition technology will eliminate the need for passengers to stop and provide ID, allowing them to smoothly proceed through the airport.
To celebrate the launch of our new series ‘Up in the Air’, FTE finds out what Boeing’s designers predict for the cabin of the future.
The improvements are part of a 10-year contract between Mumbai Airport and SITA, who will implement state-of-the-art self-service, baggage and 2d boarding pass technology at the airport.
An innovative thermo-conductive infrared scanner that emits no radiation and protects the privacy of passengers recently completed a successful live test at Bristol Airport. The technology also integrates with identification and biometric devices – are we a step closer to the ‘checkpoint of the future?’
With mobile technology becoming ever-increasingly linked to the passenger experience at all stages of the journey, the debate as to whether a universal app for all airports could replace the need to download individual airport apps is growing. Amy Hanna reports.
Kjeld Zacho Jørgensen, CEO of Billund Airport, explained to FTE how the airport’s new home-printed bag tag solution will revolutionise the passenger experience.
Amtrak has launched a new eTicket programme that allows passengers to print their tickets at home or use smartphone tickets to skip queues at the station.
FTE paid a visit to Madrid-Barajas Airport to experience at first hand the Ágora project – a key part of Iberia’s ambition to make its T4 hub the most user-friendly airport terminal in the world.
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