REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
FTE spoke to Emirates’ Patrick Brannelly about the airline’s plans to offer free in-flight Wi-Fi within five years and live television onboard all flights.
Southwest Airlines is teaming up with DISH to allow its passengers to borrow an iPad at their departure airport, watch content in-flight, and then return it once they land.
FTE attended the IATA World Passenger Symposium, where distribution, the customer experience and the Checkpoint of the Future were on the agenda.
US-based company Qylur Security Systems has launched a self-service airport security solution, which it says has the potential to replace the existing security search process.
Kevin Doeksen, AA’s Director, Customer Planning & Consulting, outlined the thinking behind the Next Generation Airport concept and revealed where it will be implemented next.
Emirates passengers who book their flights online will automatically receive reminders about their flight and information on their destination via Google Now.
JetBlue will become the first low-cost airline to offer lie-flat seats, which will be introduced on transcontinental services from spring 2014.
Passengers at Sydney, Melbourne and Brisbane airports can download entertainment from the Google Play Store direct to their smartphone or tablet using NFC and QR technologies.
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FTE editor Ryan Ghee was on-site at Madrid-Barajas Airport for the launch of My Bag Tag by Iberia – the first airline to permanently implement home-printed bag tags.
The aircraft manufacturer has made a next-generation step in baggage technology with the unveiling of its innovative ‘smart’ luggage prototype, which features an embedded RFID chip that can be tracked using the ‘Find my Bag’ function of the bag’s accompanying iPhone app.
In an exclusive report for FTE, Raymond Kollau, Founder of airlinetrends.com, explains how new technologies are transforming the in-air travel experience.
Automated facial recognition technology will eliminate the need for passengers to stop and provide ID, allowing them to smoothly proceed through the airport.
To celebrate the launch of our new series ‘Up in the Air’, FTE finds out what Boeing’s designers predict for the cabin of the future.
The improvements are part of a 10-year contract between Mumbai Airport and SITA, who will implement state-of-the-art self-service, baggage and 2d boarding pass technology at the airport.
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