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Redefining the end-to-end passenger experience | Independent news and events

Tagged: Video

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Billund’s home-printed bag tags to ‘revolutionise the industry’

Kjeld Zacho Jørgensen, CEO of Billund Airport, explained to FTE how the airport’s new home-printed bag tag solution will revolutionise the passenger experience.

Baggage // Oct 2012

Amtrak’s new eTickets to simplify rail travel

Amtrak has launched a new eTicket programme that allows passengers to print their tickets at home or use smartphone tickets to skip queues at the station.

Mobile & Wearables // Aug 2012

Iberia’s Project Ágora creating a world-class passenger experience in Madrid

FTE paid a visit to Madrid-Barajas Airport to experience at first hand the Ágora project – a key part of Iberia’s ambition to make its T4 hub the most user-friendly airport terminal in the world.

Wayfinding & Passenger Services // Aug 2012

‘Active collaboration’ key to improving door-to-door experience

Mikael Lind, Project Manager Future Airports, Viktoria Institute, outlines the importance of collaboration to create a seamless door-to-door travel experience.

Initiatives // Jun 2012

Offsite agents to improve passenger service levels

A new system that uses telepresence technology allows for an offsite agent to offer face-to-face assistance on airport services such as check-in and lounge access.

Wayfinding & Passenger Services // May 2012

China Airlines launches SkyPriority

Initiatives // Mar 2012

Video: Airport of the future – “Only the paranoid will survive”

Terminal Design // Dec 2011

Video: Bangalore Airport displays ambitious self-service vision

Baggage, Check-in // Dec 2011

Delta app offers real-time baggage tracking

Mobile & Wearables // Nov 2011

Video: Amtrak “transforming the industry” with mobile technology

Dee Waddell, Group CIO, Amtrak, discusses how mobile technology can play a key role in increasing the appeal of high-speed rail in the US.

Mobile & Wearables // Nov 2011

Video: CATSA’s future vision for airport security

Kevin McGarr, President & CEO, CATSA, discusses the role of biometrics in airport security and the viability of an international trusted traveller programme.

Biometrics, Security // Nov 2011

Is self-service bag drop the future of baggage processing?

As airports search for new ways to expedite baggage processing, self-service bag drop is emerging as a practical option to simplify the airport experience.

Baggage // Aug 2011

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‘Virtual assistants’ simplify security and improve passenger experience

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Tagged: Video

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Billund’s home-printed bag tags to ‘revolutionise the industry’

Amtrak’s new eTickets to simplify rail travel

Iberia’s Project Ágora creating a world-class passenger experience in Madrid

‘Active collaboration’ key to improving door-to-door experience

Offsite agents to improve passenger service levels

China Airlines launches SkyPriority

Video: Airport of the future – “Only the paranoid will survive”

Video: Bangalore Airport displays ambitious self-service vision

Delta app offers real-time baggage tracking

Video: Amtrak “transforming the industry” with mobile technology

Video: CATSA’s future vision for airport security

Is self-service bag drop the future of baggage processing?

FTE APEX virtual EXPO

Future Travel Experience APEX Asia EXPO

Future Travel Experience Ancillary

FUTURE TRAVEL EXPERIENCE EMEA

Future Travel Experience Global

‘Virtual assistants’ simplify security and improve passenger experience

Next Generation Check-In: Permanent bag tag sets new benchmark for passenger and baggage processing

IATA unveils Checkpoint of the Future

Jetstar’s innovative mobile boarding service

Developing a global trusted traveller alliance

Automated Border Control: Facilitation vs Security?

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