Redefining the end-to-end passenger experience | Independent news and events
Amtrak has launched a new eTicket programme that allows passengers to print their tickets at home or use smartphone tickets to skip queues at the station.
FTE paid a visit to Madrid-Barajas Airport to experience at first hand the Ágora project – a key part of Iberia’s ambition to make its T4 hub the most user-friendly airport terminal in the world.
Mikael Lind, Project Manager Future Airports, Viktoria Institute, outlines the importance of collaboration to create a seamless door-to-door travel experience.
A new system that uses telepresence technology allows for an offsite agent to offer face-to-face assistance on airport services such as check-in and lounge access.
China Airlines has introduced SkyPriority as part of the SkyTeam alliance’s roll-out of the service, which includes priority check-in, bag drop and boarding.
Kevin McGarr, President & CEO, CATSA, discusses the role of biometrics in airport security and the viability of an international trusted traveller programme.
As airports search for new ways to expedite baggage processing, self-service bag drop is emerging as a practical option to simplify the airport experience.
In an innovative move to simplify the airport security process and enhance the passenger experience, a number of UK airports have introduced ‘virtual assistants’.
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With the rollout of Qantas’ Next Generation Check-In Program now complete across its domestic network, how is it impacting the passenger experience?
IATA has unveiled the first mock-up of the Checkpoint of the Future concept, which is designed to enhance security and passenger processing.
Jetstar Airways’ latest innovation offers passengers mobile check-in and boarding capabilities, even if they don’t own a smartphone.
The benefits of a global trusted traveller programme continue to be explored as a means to expedite passenger processing and enhance the passenger experience.
As e-Gates and automated border control systems continue to be deployed more widely, could expedited processing threaten to compromise overall border security?
Specific design and planning principles have been applied to Christchurch Airport’s arrivals experience to ensure that it reflects the South Island itself.
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