REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Hawaiian Airlines will introduce new Extra Comfort Economy seating in June 2014, offering passengers more legroom, priority boarding, power outlets and on-demand IFE.
Japan Airlines has announced that it is expanding its ‘JAL New Sky Project’, which will include a cabin interior refurbishment and installation of onboard Wi-Fi on some domestic flights.
Airbus is lobbying all airlines to offer at least 18-inch wide seats on economy long-haul flights following research into passengers’ in-flight sleep quality.
Low-cost carrier flydubai has launched its new Business Class service, which includes more spacious seating, priority check-in and fast track immigration.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
Passengers flying long-haul with Air France will soon have access to electrical sockets, USB ports and improved IFE as part of the airline’s Economy and Premium Economy upgrade.
FTE’s founder Daniel Coleman was among the first UK passengers to experience Thomson’s new Boeing 787 Dreamliner, but was the journey the revolutionary passenger experience you might expect from Boeing’s biggest aircraft launch since the 747?
In an exclusive report for FTE, Raymond Kollau, Founder of airlinetrends.com, explains how new technologies are transforming the in-air travel experience.
With the Hamburg Aircraft Interiors Expo just around the corner, FTE takes a look at the Crystal-Cabin Award and the designers aiming to shape the cabin of the future.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
United’s ‘p.s.’ cabins will feature on all coast-to-coast U.S. domestic flights and include a variety of high-tech features.
To celebrate the launch of our new series ‘Up in the Air’, FTE finds out what Boeing’s designers predict for the cabin of the future.
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