As part of the new pilot, passengers at Schiphol Airport can now pre-order products up to two hours before their flight for collection at the airport.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
As part of the new pilot, passengers at Schiphol Airport can now pre-order products up to two hours before their flight for collection at the airport.
The second phase of the FTE APEX Business Model Transformation Think Tank was presented last week during FTE APEX Virtual Expo 2021.
Munich Airport has become the first airport in Europe to introduce PayPal QR Code payment system in all stores and businesses of its subsidiary Eurotrade.
Passengers at Los Angeles International Airport (LAX) can now have food and beverages delivered to them at their gate in select areas at the airport.
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Minneapolis-Saint Paul International Airport has introduced a new rolling droid, as part of a pilot programme that enhances contactless food ordering.
The new contactless ordering platform, called GoEatMDW.com, allows travellers to order and pick up their meal or have it delivered anywhere in the airport.
The key recommendations from the FTE APEX Business Model Transformation Think Tank were unveiled during this week’s Virtual Expo.
Wizz Air has launched mobility platform WIZZ RIDE in partnership with CarTrawler, offering travellers a range of travel options through its mobile app.
10-12 June 2025, Dublin
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10-12 June 2025, Dublin
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Philadelphia International Airport is now offering contactless meal ordering and delivery service for passengers, in collaboration with Grab and AtYourGate.
The airport has partnered with Grab and 3Sixty Duty Free to allow passengers to pre-order travel retail products for collection in store or delivery to gate.
The new mobile food ordering service, ‘LAX Order Now’, enables a contactless food ordering experience for passengers at Los Angeles International Airport.
The ready-made meals vending machine will be available to passengers, while in-terminal food & beverage outlets remain closed due to the COVID-19 pandemic.
FTE discusses the impact of COVID-19 on non-aeronautical revenue and how future-proof this model is with Jayne Wear, Head of Omnichannel, Auckland Airport.
Malaysia Airports has launched a new e-commerce platform, shopMYairports, which allows customers to purchase products online and have them delivered to their homes.
The platform, developed by HMSHost International, allows passengers to pre-order food and drinks at various Schiphol restaurants by scanning a QR code.
Dubai Duty Free has launched concierge and click & collect services, as it gradually re-opens shops in Concourse B at Dubai International Airport.
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