REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asiaâs biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Oman Air and Branchspace have partnered on a new digital retailing platform for the airline. This includes a complete revamp of the airlineâs mobile app and web portal, covering the end-to-end digital CX.
London Luton Airport has announced a ÂŁ30 million investment to enhance the passenger experience. This includes a new ÂŁ8 million flagship restaurant, as well as a ÂŁ20 million refurbishment of the security hall.
Swedavia is to open 10 new F&B outlets at Stockholm Arlanda, LuleĂĽ and MalmĂś airports, in partnership with SSP Group. The focus is on enhancing CX with âinnovative conceptsâ and âtruly local experiencesâ.
airBaltic has announced that during the first half of 2023 total revenue from ancillary products increased by 39%, as it aims to offer services âto enhance passenger comfort and the whole flight experienceâ.
Fresno Yosemite Airport passengers will begin to see a transition in food & beverage offerings this month as part of the airportâs new concessions programme, bringing âa unique airport dining experienceâ.
The first automated FX kiosk at Heathrow has been launched by Travelex, with the new self-service product offering travellers âgreater choice, convenience, and flexibility in purchasing foreign currencyâ.
In this deep-dive interview, Rachel Bulford, Retail Director, London Gatwick, shares how the major North Terminal transformation will âsimplify the journey though the airportâ and deliver more personalisation.
American Airlines, in partnership with The Port Authority of New York and New Jersey and Unibail-Rodamco-Westfield Airports, has announced a $125 million commercial redevelopment programme for T8 at JFK.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrowâs end-to-end passenger journey across Asia-Pacific
A gathering of air transportâs digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrowâs end-to-end passenger experience
Bristol Airport is the first affiliate partner of eSIM Goâs Breeze branded global eSIM store. The partnership allows passengers to purchase flexible 4G/5G eSIM mobile data bundles for use in over 150 countries.
In this deep-dive interview, Jill Fraser, Transformation Programme Delivery Director, shares how the next phase of the Manchester Airport Transformation Programme will ârevolutionise the customer experienceâ.
Southwest has selected MOST to help reimagine the inflight retail process, with âintuitive and customised retail and payment solutionsâ. The aim is to improve both the passenger experience and data analytics.
eSIM Go has been chosen by easySim.global as its preferred partner for eSIM provisioning, connectivity and support. This will enable customers access to 4G/5G eSIM data bundles in over 150 countries.
PLAY Airlines is to trial Bluebox Aviation Systemsâ passenger-facing onboard retail solution. The aim is to provide a platform to add new channels of revenue generation, while enhancing the passenger experience.
Over 70 organisations have already joined the new FTE World Airport Retailing Working Group, âdriving positive change and innovation and bringing all stakeholders together to collaborate in exciting new waysâ.
A key element that makes FTE events unique is our carefully-curated content. View the inspiring video content from the FTE Dublin 2023 conferences, including keynotes, presentations and panel sessions.
Future Travel Experience (FTE) is excited to announce the launch of the FTE World Airport Retailing Working Group, as we further extend our industry change efforts into the commercial space.
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