REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Ahead of their participation in the FTE Aviation & Robotics Summit, Alaska Airlines, CVG, United, Schiphol and Southwest share insights into how robotics, automation and AI can enhance operational efficiency and CX.
Delta Air Lines’ Fly Delta App is getting a major upgrade. Fly Delta 6.0 includes new and updated features, functionality and experiences designed to reimagine how customers can engage with the airline.
In this article, Singapore Airlines, TPA, Aena, FRA and Lufthansa share how they are using the power of collaborative innovation to enhance CX, optimise operational efficiency and drive industry transformation.
Find out more about the shortlisted airlines, airports, vendors and startups pitching in the FTE Innovate Awards, which will be at the epicentre of the co-located FTE EMEA and FTE Ancillary & Retailing events (Dublin, 11-13 June).
Saudia has launched its innovative digital platform, the Travel Companion, powered by advanced AI. This is part of a two-year plan to revolutionise the travel industry by embracing digital innovations.
The FTE Digital, Innovation & Startup Hub along with the FTE Baggage Innovation Working Group members convened on 15 April 2024 at the Lufthansa Aviation Center at Frankfurt Airport for a collaborative event.
eSIM Go – a Gold Sponsor and Exhibitor at the co-located FTE EMEA and FTE Ancillary & Retailing, Dublin, 11-13 June 2024 – is equipping Fraport to offer eSIM data plans to passengers travelling from its 30 airports.
Manchester Airports Group – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has entered a strategic partnership with Veovo to rollout its people flow technology for a consistently smooth CX.
HK Express, a wholly-owned subsidiary of the Cathay Group, has partnered with Google Cloud to advance the airline’s data innovation strategy and enhance customer satisfaction with Artificial Intelligence.
Fiji Airways is investing in new, cutting-edge Artificial Intelligence (AI) technology as part of efforts to further optimise operational performance and provide a seamless travel experience for passengers.
New CAT-2 technology that confirms the validity of a traveller’s identification, along with their flight information, in real-time is now in use at the TSA security checkpoints at JFK International Airport.
In this interview, Linda Schucroft, VP Innovation and Customer Experience, shares details of King Salman International Airport’s focus on world-class technology and first-to-market AI-powered platforms.
Riyadh Air, Saudi Arabia’s digitally-native airline, has signed a strategic partnership with Artefact aimed at utilising cutting-edge cloud and AI technologies “to enhance guest experiences at every stage”.
In this interview, Steven Greenway, CEO, flyadeal, shares how the digitally-native low-cost airline is “investing in disruptive technology to make the passenger experience simple, efficient and user-friendly”.
Ljubljana Airport is utilising Artificial Intelligence and computer vision technology to optimise turnaround performance, using “innovation to make operations smoother” and enhance the passenger experience.
United Airlines has launched a digital tool on its app and website, making it easier for customers who use wheelchairs to find flights that can accommodate the dimensions of their personal mobility device.
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