REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Air Canada is piloting digital identification on select flights departing from Vancouver Airport to Winnipeg, and at the Air Canada Café at Toronto Pearson Airport, offering passengers paperless, seamless boarding.
Air Malta is to deploy a Blueview digital passenger experience from Bluebox Aviation Systems on its new Airbus A320 neo aircraft. This will be configured to offer passengers an inflight entertainment experience.
Des Moines International Airport is to deploy AeroCloud Systems’ Intelligent Airport Management System and Gate Management System, augmented by Artificial Intelligence and Machine Learning, “to enhance operational efficiencies”.
Tiina Tissari, Vice President, Customer Experience and Products, Finnair, shares the airline’s new retail approach, how its digital innovation is providing a seamless passenger experience, and its elevated long-haul concept.
Finavia has launched a new ‘MyFlight’ service, providing passengers with personalised information about their journey through Helsinki Airport. By subscribing to the service, travellers can streamline their journey from home to gate.
Qatar Airways is the first airline in the Middle East to innovate the passenger journey by introducing electronic bag tags. The concept is being produced and executed by BAGTAG, allowing travellers to check-in baggage using their smartphones.
Lufthansa has launched its new app, which has been redeveloped and optimised together with customers. Described as a “digital travel companion”, the app is designed to support travellers at all stages of their journey.
The latest addition to the airBaltic Club loyalty programme is the opportunity to acquire top-tier VIP status by owning 25 NFT collectable ‘Planies’, allowing travellers to enjoy various special privileges.
09 to 11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A new, fully automated shop – ‘Quick N’ Easy’ – has opened in Pier A at Brussels Airport, offering passengers “an innovative retail experience that is designed to function intuitively”.
SkyTeam has upgraded its SkyPriority Panel Audit App. Travellers can now complete quick surveys rating their experience of 750 airport lounges, as well as touchpoints at more than 970 airports.
Munich Airport and Lufthansa are strengthening their strategic partnership, with a shared sustainability strategy and the promotion of digitalisation and innovation.
The new $2.7 billion Terminal A at Newark Liberty International Airport is officially open for operations. The state-of-the-art facility features “an immersive digital journey”.
Glasgow Airport is trialling an app designed to ensure all passengers who require additional support get the help they need. The PRM Assist app supplements the current service.
FTE explores a selection of the top trends and technologies for 2023 and beyond, including automation, robotics, the metaverse, Urban Air Mobility, digital identity and more.
Philadelphia International Airport is installing facial biometric technology at 25 boarding gates to help U.S. CBP process departing passengers on international flights safely and efficiently.
iGA Istanbul Airport has started testing the Star Alliance Biometrics access system in collaboration with Turkish Airlines as part of efforts to deliver a contactless travel experience.
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