REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
PLAY’s Service Director speaks to FTE about the startup’s first months of operation, its “hub and spoke” model, and its strategy to utilise digital means to enhance PaxEx.
As part of the programme, ADR will select six startups who will be able to work on their projects from Fiumicino Airport’s Innovation Hub.
Javed Malik, Group COO, AirAsia, shares some of the initiatives the carrier has introduced in line with its vision to become “more than just an airline”.
As part of the programme, the airport has already introduced an Amazon Alexa functionality, a new customer service tool, and a digital wayfinding solution.
Under the ten-year partnership, IBM will develop an “Airport in a Box” platform that will transform the end-to-end passenger experience at BLR Airport.
Star Alliance has unveiled plans to open a “centre of excellence” in Singapore later this year to accelerate its digital customer experience strategy.
FTE speaks to IATA’s Alan Murray Hayden to find out more about the technology behind the new IATA Travel Pass and how it can help restart global aviation.
FTE highlights the trends and technologies that will play the most important role in driving the air transport industry recovery in 2021.
The key recommendations from the FTE APEX Business Model Transformation Think Tank were unveiled during this week’s Virtual Expo.
The 10,000-square-foot facility, located at the airport’s Concourse B, consists of a custom-built innovation space designed to test out concepts to improve air travel.
Karen Chan, CEO, AirAsia.com, shares how AirAsia is transforming from a budget carrier to a digital lifestyle company, tapping into new business verticals.
Esamatti Vuolle, Head of Digital Channels, Finnair, shares more about the carrier’s digital developments introduced to enhance the customer experience.
KLM’s Arlette van der Veer, Project Manager Radical Innovation, discusses the benefits of the airline’s wide-reaching innovation ecosystem.
Winnipeg Airports Authority’s Scott Marohn discusses immediate and long-term strategies for regaining passenger confidence and driving innovation.
Kadri Samsunlu, CEO & GM, İGA Airport Operation, discusses the inauguration of Istanbul Airport’s third independent runway, as well as ambitious technology plans.
Touchless biometrics, self-service, automation, and mobile devices and apps, will have a crucial role to play in the industry’s recovery from the COVID-19 crisis.
Get Future Travel Experience news & updates sent to your inbox
