FTE Up in the Air Conference
The FTE Up in the Air Conference, delivered with the official support of the Airline Passenger Experience Association (APEX), will help airlines and their partners understand how technological and digital advancements can help to deliver tangible benefits at 35,000 feet. Ranging from digital transformation in the cabin to inflight retailing, this high-level conference will focus on today’s most pertinent topics and trends, and feature a range of expert speakers who will share their success stories, plans and visions.
Our 2020 agendas are under development but to give you a good sense of the quality, and diversity, of our speakers please see below a list of our 2019 speakers:
Conferences Agendas Launched
FTE Ancillary & Retailing 2024 Confirmed Speakers Include:
Anko van der Werff
President & CEO
SAS
Guðmundur Daði Rúnarsson
CCO and Airport Development Officer
Keflavik Airport
Steven Greenway
CEO
flyadeal
Annalisa Gigante
Board Member of Hangar 51 & Head of Innovation
International Airlines Group (IAG)
Martin Jones
CEO
CAVU
Karin Gylin
Head of Strategic Development and Innovation
Swedavia
Mark Breen
CEO
Oneiros Aerospace
Holly Boyd-Boland
VP Corporate Development and Chief of Staff
Virgin Atlantic
Sascha Feuerhard
Chief Commercial Officer (CCO) and Co-Founder
BEOND
Jennifer Schwierzke
VP of Customer Strategy & Innovation
United Airlines
Adrian Dunne
COO
Aer Lingus
Gregory Owens
VP of Europe and Africa
X (formerly Twitter)
Kevin Kleist
Senior Emerging Trends Advisor
Southwest Airlines
Linda Schucroft
Vice President Innovation and Customer Experience
King Salman International Airport
Rohit Talwar
CEO
Fast Future
Dr. Joe Leader
CEO
APEX/IFSA
Sammy Patel
Chief Executive Officer, Midway Partnership & Vice President, Commercial
Vantage Airport Group
Melanie Harris
Managing Director - Digital Technology
United Airlines
Arthur Reijnhart
Executive Director Schiphol Commercial
Royal Schiphol Group
Eric Leopold
Founder
Threedot
Dr Jost Daft
Head of Order Transformation
Lufthansa Group
Gerald Ong
Strategy and Commercial Development
Hamad International Airport
Daniel Coleman
Founder & CEO
Future Travel Experience
James Lemon
Global Lead – Travel, Transport & Leisure
Stripe
Jamie Heaslip
Irish Strategic Growth Lead
Stripe & International Rugby Legend
Andrew Price
Managing Director
Opermium
Nick Woods
CIO
MAG
Ryan Ghee
Chief Operating Officer
Future Travel Experience
Andrea Carroll
Group Head of Sustainability
daa
Darin Juby
Head of Baggage Transformation
Future Travel Experience
Harvey Tate
Human API – Digital Transformation
International Airlines Group (IAG)
Dennis van Kleef
Programme Lead Baggage
Royal Schiphol Group
Wopke Dost
Programme Management Lead
nlmtd
Tero Taskila
CEO
BEOND
Ross Falconer
Head of Content
Future Travel Experience
Seyda Tartar
IT Group Manager
SunExpress
Bill McKimm
VP of Travel Sales
eSIM Go
Juliana Ramirez
VP Ancillary Revenue & Digital Experience
Flair Airlines
Ella Alkalay Schreiber
GM of Fintech
Hopper
Martin Thomas
Implementation Manager, Airports Automation
IAG Airports
Alex McEvoy
Product Manager, Airports and Lounges
Aer Lingus
Adrian Keating
Executive Director Commercial
PLAY Airlines
Jennifer Koontz
Vice President, Airport Properties & Relations
Enterprise Mobility
Carlos Ruiz
Director of Commercial Management
Cincinnati / Northern Kentucky International Airport
Ursula Silling
CEO
Branchspace
Giovanni Gennaro
Open Innovation Manager & CVC
Aeroporti di Roma
Bill Carleton
Director, Advanced Recognition Systems
NEC Corporation of America
Martijn Steur
Managing Director
Kinetic Consultancy
Mammen Tharakan
Vice President, Investment & Partnerships
King Salman International Airport
Ahmet Er
Digital Transformation and Channel Management Deputy Manager
İGA İstanbul Airport
Dilanur Çetinalp
Digital Transformation and Channel Management Supervisor
İGA İstanbul Airport
Glenn Morgan
Partner
Threedot
Swapnal Chouhan
Head of Competence (Airport Management & Commercial)
Munich Airport
Niels Colemont
Head of New Optimization Programs
FLYR
Georg Haraldsson
Chief Information Officer
PLAY Airlines
Andrew Harrison
Managing Director UK Travel
WHSmith
Ricard Vilà
Chief Digital Officer
LATAM Airlines
Tuesday 18th June 2019 - Day 1
FTE Innovation & Startup Hub Live (members only)
The FTE Innovation & Startup Hub is the industry’s only network designed for the organisations and individuals who are at the forefront of innovation in the air transport sector. It has been developed to make it as easy as possible for corporate innovators and startups in the air transport sector to engage in meaningful discussions and lay the foundations for future collaboration. The members-only FTE Innovation & Startup Hub Live Day is the platform by which we will facilitate face-to-face engagement between our Corporate Partners and startup/scaleup members. Interested in joining? Find out more here.
Wednesday 19th June - Day 2
APEX session – Customer experience innovation case studies
Moderator:
Dr. Joe Leader
CEO
APEX/IFSA
The design story of the new Turkish Airlines experience from ground to sky across all touch points.
Mustafa Mucahitoglu
Customer Experience Supervisor
Turkish Airlines
Luke Hawes
Director
PriestmanGoode
What can we expect of the IFEC proposition on Turkish Airlines new wide body aircraft, and how was the vision realised?
Marco Ghassemi
Sr. Director, Account Management
Panasonic Avionics
How SunExpress is using VR to take its product and service offering to new heights.
Marcus Motzkuhn
Manager Digital Distribution & Solutions
SunExpress
Matthias Walther
CMO
Inflight VR
Real-life learnings on building a better CX with multilingual support powered by AI
Michael Ollitervo-Murphy
VP of Customer Experience
Unbabel
Gina Dragulin
Director of Product Marketing & Partner Marketing
Unbabel
Visions and learnings from organisations that are pushing boundaries with their digitalisation efforts
First Working Session
Moderator
Marta Dimitrova
Editor & FTE Hub Community Manager
Future Travel Experience
Presenters
The digital journey of Turkish Airlines
Seyda Tartar
IT Group Manager
SunExpress
How Avianca has turned a 100-year-old airline into a digital-first company
Santiago Aldana Sanín
CDO & CTO
Avianca
Schiphol set a course to be “the world’s leading digital airport”. Does it believe it has achieved it and what lessons has it learned along the way?
Rosanne van der Stam
Value Stream Owner for Customer Experience
Schiphol Group
What advanced technologies is Evelop Airlines leveraging to power its business performance-focused digital transformation project, Titanium?
Alvaro Coromina
IT & Innovation Director,
World2Fly
Visions and learnings from organisations that are pushing boundaries with their innovation efforts
Second Working Session
Moderator
Ryan Ghee
Chief Operating Officer
Future Travel Experience
Presenters
Viva Air Labs is using data and rapid testing to drive Latin America’s first travel and innovation hub, with an LCC mindset, but can you achieve real innovation on a budget?
Clyde Hutchinson
General Partner
Team ABC (former Head of Viva Air Labs)
The Swedavia approach to instilling a culture of innovation throughout the entire 10 airports it operates
Karin Gylin
Head of Strategic Development and Innovation
Swedavia
How innovation is shaping every corner of Vueling
Simone van Neerven
Founder, reBel.la & former Head of Innovation
Vueling
Creating a cohesive innovation strategy across the Vantage airport network that is powered by an ecosystem of innovation partnerships
Nirali Shah
Director of Innovation, Partnerships
Vantage Airport Group
Day 1 Closing Session for "Ancillary" and "Digital & Innovation" conferences
Moderator
Sinead Finn
Founder
affinnity
Presenters
How is easyJet digitally optimising its proposition to meet the evolving needs of its passengers whilst creating new revenue opportunities?
Ben Robertson
Product Manager - Ancillary Revenue
easyJet
Inspiration from the hospitality sector on how travel stakeholders can use data, video and tech to reach their customers in new and unexpected ways, using different canvases in digital to tell stories.
Matthew Elgie
Digital Director
YOTEL
Consumer retailing insights and trends that could affect Travel
Ravi Bagal
Head of Worldwide Business Development, Consumers and Retail
Amazon Web Services
Gala Evening beside the Golden Horn
(Open to Premium Pass Holders Only)
“An evening beside the Golden Horn”
The Gala Evening hosted by Turkish Airlines, will be held at the Haliç Congress Center where delegates will enjoy the finest Turkish entertainment, dining and hospitality.
The Golden Horn, also known by its modern Turkish name Haliç, is the primary waterway between the Bosphorus and the Sea of Marmara. The venue, is a statement of this modern mega-city’s regeneration, framing a spectacular waterfront of grand properties which are a symbol of Istanbul’s beauty and richness.
Thursday 20th June - Day 3
Day 2 Joint Keynote Session
KEYNOTE ADDRESS
Changing the way one of the world’s largest airline groups creates end-to-end future products, services and experiences for more than 140 million guests
Guido Woska
Global Executive Partner & Managing Director
Manyone
Boosting Revenues at 35,000 Feet – inflight retail & ancillary innovation case studies
Fifth Working Session
Special Presentation
Exclusive Thought Leadership Presentation: The future of personalisation – from onboard cameras to leveraging passenger data onboard
Dr. Joe Leader
CEO
APEX/IFSA
Juha Jarvinen
CCO
Virgin Atlantic
Presenters
How has Finnair leveraged its inflight entertainment and connectivity (IFEC) platform to increase ancillary revenues, and what does the carrier have planned next?
Tiina Tissari
Vice President, Customer Experience and Products
Finnair
Revenue Driven Innovations in IFEC – Pegasus & Immfly
Onur Dedekoylu
Senior Vice President - Marketing and e-commerce
Pegasus Airlines
Maria Cardenal
Ex-Vueling and actual Product & Digital Services Director at
Immfly
Questions to consider
- Can technology alone boost inflight revenues?
- What role should flight attendants play in boosting onboard revenues and what support do they need to enable them to sell/upsell?
- Does traditional inflight retail have a future?
- How much scope is there for more creative inflight brand partnerships?
- Is it realistic to expect IFEC to become a revenue generator rather than a cost centre?
New Product and service approaches (Joint with Ancillary conference)(Joint with Up in the Air Conference)
APEX CUSTOMER EXPERIENCE SESSION
Moderator
Lauren Costello
Executive Director
Airline Passenger Experience Association (APEX)
Case studies
How is the product and service approach at Aer Lingus evolving as it works to become the leading value carrier across the North Atlantic?
Marc Giles
Head of Guest Experience
Aer Lingus
How is AtlasGlobal evolving its inflight proposition as its expands its network and adds wide-body aircraft to its fleet?
Abdullah Nergiz
Customer Experience Director
Atlasglobal
Istanbul Airport tours (led by Turkish Airlines)
Open to Premium Pass Holders Only
Turkish Airlines will lead guided tours of their new home, Istanbul Airport, which will change the experience of travelling with its advanced technologies and extraordinary capacity. Delegates will gain invaluable insights on the customer journey strategy, from self-service approaches through to the ground-breaking lounge.
