12-13 Nov 2019
3-4 June 2020
1-2 Sept 2020
Thank you to all of our partners, sponsors, exhibitors, speakers and delegates for making the show a big success! Information on next year’s event will be announced soon. Please subscribe to our newsletter to be kept updated. Subscribe
The FTE Up in the Air Conference, delivered with the official support of the Airline Passenger Experience Association (APEX), will help airlines and their partners understand how technological and digital advancements can help to deliver tangible benefits at 35,000 feet. Ranging from digital transformation in the cabin to inflight retailing, this high-level conference will focus on today’s most pertinent topics and trends, and feature a range of expert speakers who will share their success stories, plans and visions.
Tuesday 18th June
The FTE Innovation & Startup Hub is the industry’s only network designed for the organisations and individuals who are at the forefront of innovation in the air transport sector. It has been developed to make it as easy as possible for corporate innovators and startups in the air transport sector to engage in meaningful discussions and lay the foundations for future collaboration. The members-only FTE Innovation & Startup Hub Live Day is the platform by which we will facilitate face-to-face engagement between our Corporate Partners and startup/scaleup members. Interested in joining? Find out more here.
Wednesday 19th June
The design story of the new Turkish Airlines experience from ground to sky across all touch points.
What can we expect of the IFEC proposition on Turkish Airlines new wide body aircraft, and how was the vision realised?
How SunExpress is using VR to take its product and service offering to new heights.
Real-life learnings on building a better CX with multilingual support powered by AI
First Working Session
The digital journey of Turkish Airlines
How Avianca has turned a 100-year-old airline into a digital-first company
Schiphol set a course to be “the world’s leading digital airport”. Does it believe it has achieved it and what lessons has it learned along the way?
What advanced technologies is Evelop Airlines leveraging to power its business performance-focused digital transformation project, Titanium?
Second Working Session
Viva Air Labs is using data and rapid testing to drive Latin America’s first travel and innovation hub, with an LCC mindset, but can you achieve real innovation on a budget?
The Swedavia approach to instilling a culture of innovation throughout the entire 10 airports it operates
How innovation is shaping every corner of Vueling
Creating a cohesive innovation strategy across the Vantage airport network that is powered by an ecosystem of innovation partnerships
How is easyJet digitally optimising its proposition to meet the evolving needs of its passengers whilst creating new revenue opportunities?
Inspiration from the hospitality sector on how travel stakeholders can use data, video and tech to reach their customers in new and unexpected ways, using different canvases in digital to tell stories.
Consumer retailing insights and trends that could affect Travel
(Open to Premium Pass Holders Only)
“An evening beside the Golden Horn”
The Gala Evening hosted by Turkish Airlines, will be held at the Haliç Congress Center where delegates will enjoy the finest Turkish entertainment, dining and hospitality.
The Golden Horn, also known by its modern Turkish name Haliç, is the primary waterway between the Bosphorus and the Sea of Marmara. The venue, is a statement of this modern mega-city’s regeneration, framing a spectacular waterfront of grand properties which are a symbol of Istanbul’s beauty and richness.
Thursday 20th June
Changing the way one of the world’s largest airline groups creates end-to-end future products, services and experiences for more than 140 million guests
Fifth Working Session
Exclusive Thought Leadership Presentation: The future of personalisation – from onboard cameras to leveraging passenger data onboard
How has Finnair leveraged its inflight entertainment and connectivity (IFEC) platform to increase ancillary revenues, and what does the carrier have planned next?
Revenue Driven Innovations in IFEC – Pegasus & Immfly
Questions to consider
APEX CUSTOMER EXPERIENCE SESSION
How is the product and service approach at Aer Lingus evolving as it works to become the leading value carrier across the North Atlantic?
How is AtlasGlobal evolving its inflight proposition as its expands its network and adds wide-body aircraft to its fleet?
Open to Premium Pass Holders Only
Turkish Airlines will lead guided tours of their new home, Istanbul Airport, which will change the experience of travelling with its advanced technologies and extraordinary capacity. Delegates will gain invaluable insights on the customer journey strategy, from self-service approaches through to the ground-breaking lounge.
Find out more
Future Travel Experience EMEA (previously FTE Europe) will be co-located with FTE Ancillary and The New Airport Show Istanbul in Istanbul, 19-20 June 2019. A mega-show to commemorate a mega-hub, and a new era of travel.
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