FTE Ancillary 2022 7 - 9 June 2022, Dublin

FTE Up in the Air Conference

The FTE Up in the Air Conference, delivered with the official support of the Airline Passenger Experience Association (APEX), will help airlines and their partners understand how technological and digital advancements can help to deliver tangible benefits at 35,000 feet. Ranging from digital transformation in the cabin to inflight retailing, this high-level conference will focus on today’s most pertinent topics and trends, and feature a range of expert speakers who will share their success stories, plans and visions.


EMEA-conference-2019
EMEA-conference-2019

Our 2020 agendas are under development but to give you a good sense of the quality, and diversity, of our speakers please see below a list of our 2019 speakers:

FTE Ancillary & Retailing 2024 Confirmed Speakers Include:


Neal McMahon

Neal McMahon

Chief Operations Officer

Ryanair

Sean Donohue

Sean Donohue

CEO

Dallas-Fort Worth International Airport

Tero Taskila

Tero Taskila

CEO

BEOND

Anko van der Werff

Anko van der Werff

President & CEO

SAS

Guðmundur Daði Rúnarsson

Guðmundur Daði Rúnarsson

CCO and Airport Development Officer

Keflavik Airport

Steven Greenway

Steven Greenway

CEO

flyadeal

Annalisa Gigante

Annalisa Gigante

Board Member of Hangar 51 & Head of Innovation

International Airlines Group (IAG)

Martin Jones

Martin Jones

CEO

CAVU

Karin Gylin

Karin Gylin

Head of Strategic Development and Innovation

Swedavia

Mark Breen

Mark Breen

CEO

Oneiros Aerospace

Jennifer Schwierzke

Jennifer Schwierzke

VP of Customer Strategy & Innovation

United Airlines

Adrian Dunne

Adrian Dunne

COO

Aer Lingus

Gregory Owens

Gregory Owens

VP of Europe and Africa

X

Kevin Kleist

Kevin Kleist

Head of Emerging Trends

Southwest Airlines

Linda Schucroft

Linda Schucroft

Vice President Innovation and Customer Experience

King Salman International Airport

Rohit Talwar

Rohit Talwar

CEO

Fast Future

Dr. Joe Leader

Dr. Joe Leader

CEO

APEX/IFSA

Sammy Patel

Sammy Patel

Chief Executive Officer, Midway Partnership & Vice President, Commercial

Vantage Airport Group

Melanie Harris

Melanie Harris

Managing Director - Digital Technology

United Airlines

Arthur Reijnhart

Arthur Reijnhart

Executive Director Schiphol Commercial

Royal Schiphol Group

Eric Leopold

Eric Leopold

Founder

Threedot

Dr Jost Daft

Dr Jost Daft

Head of Order Transformation

Lufthansa Group

Gerald Ong

Gerald Ong

Strategy and Commercial Development

Hamad International Airport

Daniel Coleman

Daniel Coleman

Founder & CEO

Future Travel Experience

Manuel van Lijf

Manuel van Lijf

Director Aviation Innovation

nlmtd

Darin Juby

Darin Juby

Head of Transformation

Future Travel Experience

Alan Kiernan

Alan Kiernan

Founder & CTO

Cation Consulting

Stephen Keane

Stephen Keane

Head of Digital Transformation, Customer Services

Ryanair

Carlijn Brinkman

Carlijn Brinkman

Service Designer

KLM

Gus Naughton

Gus Naughton

Senior Software Engineer, Emerging Technologies

Alaska Airlines

Tara Spielhagen

Tara Spielhagen

Founder & CEO

Swiipr

Tomasz Pawliszyn

Tomasz Pawliszyn

CEO

AirHelp

Garret Malone

Garret Malone

Chief Operations Officer

Arajet

James Lemon

James Lemon

Global Lead – Travel, Transport & Leisure

Stripe

Jamie Heaslip

Jamie Heaslip

Irish Strategic Growth Lead

Stripe & International Rugby Legend

Gail Taylor

Gail Taylor

Chief Commercial officer (Non Aero)

Edinburgh Airport

Andrew Price

Andrew Price

Managing Director

Opermium

Nick Woods

Nick Woods

CIO

MAG

Giovanni Gennaro

Giovanni Gennaro

Head of Open Innovation

Aeroporti di Roma

Celia Leiro del Álamo

Celia Leiro del Álamo

Customer Experience Specialist

Aena

Yusuf Tungekar

Yusuf Tungekar

Head Operations Business Systems

Dubai Airports

Johannes Noack

Johannes Noack

Product Manager eCommerce

Fraport AG

Dilanur Çetinalp

Dilanur Çetinalp

Digital Transformation and Channel Management Supervisor

İGA İstanbul Airport

Gertjan Bluemink

Gertjan Bluemink

Business Development Director

Schiphol Group

Seth Miller

Seth Miller

Contributing Editor

PaxEx.Aero

Andrea Carroll

Andrea Carroll

Group Head of Sustainability

daa

Gary Byrnes

Gary Byrnes

Founder & CEO

Tao Climate

Arnaud Cervantes

Arnaud Cervantes

Project Manager

Air France

Mohammed Ahteshamuddin

Mohammed Ahteshamuddin

Head of IT (CIO)

flydubai

Lisa Samways

Lisa Samways

Business Development Manager

International Airlines Group (IAG)

Hansjuergen Lehmann

Hansjuergen Lehmann

Senior Manager

Lufthansa Group

Adam Rouncivell

Adam Rouncivell

Head of Product Management

Qatar Airways

Hakan Sogut

Hakan Sogut

Payment and Loyalty Solutions Director

Turkish Airlines

Kevin O’Shaughnessy

Kevin O’Shaughnessy

Founder

CityHook · Indigo

Kieran Harte

Kieran Harte

Head of Ireland

Uber

Carlos Boyero

Carlos Boyero

Deputy Operations Manager

Smartvel

Ajintha Pathmanathan

Ajintha Pathmanathan

CEO

Galeri AG

Thomas Sermon

Thomas Sermon

European Sales Director

ZestIOT

Johnny Bosche

Johnny Bosche

Founder

Cielo

Martine Skaret

Martine Skaret

Marketing & Growth Lead

Emu Analytics

Barry Klipp

Barry Klipp

CEO & Co-Founder

InterLnkd

Greg Kott

Greg Kott

CEO

LiFE in the Air

Shabbir Girach

Shabbir Girach

Managing Director

Shabstec Limited

Uri Sperling

Uri Sperling

Founder & CEO

UCPlaces

Harvey Tate

Harvey Tate

Human API – Digital Transformation

International Airlines Group (IAG)

Claus Grunow

Claus Grunow

Vice President of Corporate Strategy and Digitalization

Fraport

Dennis van Kleef

Dennis van Kleef

Programme Lead Baggage

Royal Schiphol Group

Wopke Dost

Wopke Dost

Programme Management Lead

nlmtd

Idar Sorgjerd

Idar Sorgjerd

Department Manager, BHS, Tech & Op. Excellence

Avinor

Dongmin Lim

Dongmin Lim

Senior Manager BHS Engineering & Renovation

Incheon International Airport Corporation (IIAC)

Pierre-Hugues Schmit

Pierre-Hugues Schmit

Chief Commercial and Operational Officer

VINCI Airports

Ross Falconer

Ross Falconer

Head of Content

Future Travel Experience

Charlotte Posada Kandel

Charlotte Posada Kandel

Manager Ancillary Products

SunExpress

Bill McKimm

Bill McKimm

VP of Travel Sales

eSIM Go

Timothy Haupt

Timothy Haupt

Manager, Ancillary Strategy & Commercial Development

Lufthansa Group

Juliana Ramirez

Juliana Ramirez

VP Ancillary Revenue & Digital Experience

Flair Airlines

Ella Alkalay Schreiber

Ella Alkalay Schreiber

GM of Fintech

Hopper Technology Solutions

Martin Thomas

Martin Thomas

(Acting) Head of Above Wing Automation

IAG Airports

Alex McEvoy

Alex McEvoy

Product Manager, Airports and Lounges

Aer Lingus

Rebecca Thorp

Rebecca Thorp

Partnership Director – Strategic Projects and Business Development EMEA

Collinson Group

Jennifer Koontz

Jennifer Koontz

Vice President, Airport Properties & Relations

Enterprise Mobility

Carlos Ruiz

Carlos Ruiz

Director of Commercial Management

Cincinnati / Northern Kentucky International Airport

Caroline Bergstroem

Caroline Bergstroem

Head of Ancillary Products, Connectivity and Retail

SAS

Nick Ashton

Nick Ashton

Global Airline Lead

Protect Group

Adrian Keating

Adrian Keating

Independent Aviation Consultant

 

Ursula Silling

Ursula Silling

CEO

Branchspace – digital reinvented

Bill Carleton

Bill Carleton

Director, Advanced Recognition Systems

NEC Corporation of America

Vanesa Calvo

Vanesa Calvo

Head of Funding and Innovation Trends department

Aena

Martijn Steur

Martijn Steur

Managing Director

Kinetic Consultancy

Mammen Tharakan

Mammen Tharakan

Vice President, Investment & Partnerships

King Salman International Airport

Joel Godfrey

Joel Godfrey

Digital Product Director

CAVU

Ahmet Er

Ahmet Er

Digital Transformation and Channel Management Deputy Manager

İGA İstanbul Airport

Jonas von Kruechten

Jonas von Kruechten

Head of Strategy and Business Development

AERQ & APEX Board Member

Glenn Morgan

Glenn Morgan

Partner

Threedot

Christophe Guittard

Christophe Guittard

Senior Vice President for Digital

Qatar Airways

Swapnal Chouhan

Swapnal Chouhan

Head of Competence (Airport Management & Commercial)

Munich Airport

Niels Colemont

Niels Colemont

Head of New Optimization Programs

FLYR

Abe Dev

Abe Dev

Vice President - Digital Technology and Innovation

Riyadh Air

Bryan Porter

Bryan Porter

Chief Revenue Officer

Datalex

David Griffiths

David Griffiths

Founder & CEO

The Travel Retail Consultancy

Andrew Harrison

Andrew Harrison

Managing Director UK Travel

WHSmith

Luis Marin

Luis Marin

President & CEO Europe, Middle East and Africa

Avolta

Ricard Vilà

Ricard Vilà

Chief Digital Officer

LATAM Airlines

Keith Martin

Keith Martin

Senior Strategy Manager

Lufthansa Group

Wong Mei Hong

Wong Mei Hong

Head, Ancillary Revenue

AirAsia

Tuesday 18th June 2019 - Day 1

Tuesday 18th June 09:30 - 17:00

FTE Innovation & Startup Hub Live (members only)


The FTE Innovation & Startup Hub is the industry’s only network designed for the organisations and individuals who are at the forefront of innovation in the air transport sector. It has been developed to make it as easy as possible for corporate innovators and startups in the air transport sector to engage in meaningful discussions and lay the foundations for future collaboration. The members-only FTE Innovation & Startup Hub Live Day is the platform by which we will facilitate face-to-face engagement between our Corporate Partners and startup/scaleup members. Interested in joining? Find out more here.

Wednesday 19th June - Day 2


08:45 - 08:45
Official EXPO opening

Wednesday 19th June 09:30 - 10:30

APEX session – Customer experience innovation case studies

Moderator:


Dr. Joe Leader

CEO
APEX/IFSA


The design story of the new Turkish Airlines experience from ground to sky across all touch points.

Mustafa Mucahitoglu

Customer Experience Supervisor
Turkish Airlines

Luke Hawes

Director
PriestmanGoode


What can we expect of the IFEC proposition on Turkish Airlines new wide body aircraft, and how was the vision realised?

Marco Ghassemi

Sr. Director, Account Management
Panasonic Avionics


How SunExpress is using VR to take its product and service offering to new heights.

Marcus Motzkuhn

Manager Digital Distribution & Solutions
SunExpress

Matthias Walther

CMO
Inflight VR


Real-life learnings on building a better CX with multilingual support powered by AI

Michael Ollitervo-Murphy

VP of Customer Experience
Unbabel

Gina Dragulin

Director of Product Marketing & Partner Marketing
Unbabel

Wednesday 19th June 11:15 - 12:45

Visions and learnings from organisations that are pushing boundaries with their digitalisation efforts

First Working Session

Moderator


Marta Dimitrova

Editor & FTE Hub Community Manager
Future Travel Experience

Presenters


The digital journey of Turkish Airlines

Seyda Tartar

IT Group Manager
SunExpress


How Avianca has turned a 100-year-old airline into a digital-first company

Santiago Aldana Sanín

CDO & CTO
Avianca


Schiphol set a course to be “the world’s leading digital airport”. Does it believe it has achieved it and what lessons has it learned along the way?

Rosanne van der Stam

Value Stream Owner for Customer Experience
Schiphol Group


What advanced technologies is Evelop Airlines leveraging to power its business performance-focused digital transformation project, Titanium?

Alvaro Coromina

IT & Innovation Director,
World2Fly

Wednesday 19th June 14:15 - 15:30

Visions and learnings from organisations that are pushing boundaries with their innovation efforts

Second Working Session

Moderator


Ryan Ghee

Chief Operating Officer
Future Travel Experience

Presenters 


Viva Air Labs is using data and rapid testing to drive Latin America’s first travel and innovation hub, with an LCC mindset, but can you achieve real innovation on a budget?

Clyde Hutchinson

General Partner
Team ABC (former Head of Viva Air Labs)


The Swedavia approach to instilling a culture of innovation throughout the entire 10 airports it operates

Karin Gylin

Head of Strategic Development and Innovation
Swedavia


How innovation is shaping every corner of Vueling

Simone van Neerven

Founder, reBel.la & former Head of Innovation
Vueling


Creating a cohesive innovation strategy across the Vantage airport network that is powered by an ecosystem of innovation partnerships

Nirali Shah

Director of Innovation, Partnerships
Vantage Airport Group

Wednesday 19th June 17:00 - 17:50

Day 1 Closing Session for "Ancillary" and "Digital & Innovation" conferences

Moderator


Sinead Finn

Founder
affinnity

Presenters


How is easyJet digitally optimising its proposition to meet the evolving needs of its passengers whilst creating new revenue opportunities?

Ben Robertson

Product Manager - Ancillary Revenue
easyJet


Inspiration from the hospitality sector on how travel stakeholders can use data, video and tech to reach their customers in new and unexpected ways, using different canvases in digital to tell stories.

Matthew Elgie

Digital Director
YOTEL


Consumer retailing insights and trends that could affect Travel

Ravi Bagal

Head of Worldwide Business Development, Consumers and Retail
Amazon Web Services


18:00 - 18:00
Conference Close

Wednesday 19th June 19:30 - 22:30

Gala Evening beside the Golden Horn

(Open to Premium Pass Holders Only)

“An evening beside the Golden Horn”

The Gala Evening hosted by Turkish Airlines, will be held at the Haliç Congress Center where delegates will enjoy the finest Turkish entertainment, dining and hospitality.

The Golden Horn, also known by its modern Turkish name Haliç, is the primary waterway between the Bosphorus and the Sea of Marmara. The venue, is a statement of this modern mega-city’s regeneration, framing a spectacular waterfront of grand properties which are a symbol of Istanbul’s beauty and richness.

Thursday 20th June - Day 3

Thursday 20th June 09:00 - 09:30

Day 2 Joint Keynote Session

KEYNOTE ADDRESS


Changing the way one of the world’s largest airline groups creates end-to-end future products, services and experiences for more than 140 million guests

Guido Woska

Global Executive Partner & Managing Director
Manyone

Thursday 20th June 09:30 - 10:30

Boosting Revenues at 35,000 Feet – inflight retail & ancillary innovation case studies

Fifth Working Session

Special Presentation


Exclusive Thought Leadership Presentation: The future of personalisation – from onboard cameras to leveraging passenger data onboard

Dr. Joe Leader

CEO
APEX/IFSA

Juha Jarvinen

CCO
Virgin Atlantic

Presenters


How has Finnair leveraged its inflight entertainment and connectivity (IFEC) platform to increase ancillary revenues, and what does the carrier have planned next?

Tiina Tissari

Vice President, Customer Experience and Products
Finnair


Revenue Driven Innovations in IFEC – Pegasus & Immfly

Onur Dedekoylu

Senior Vice President - Marketing and e-commerce
Pegasus Airlines

Maria Cardenal

Ex-Vueling and actual Product & Digital Services Director at
Immfly

Questions to consider

  • Can technology alone boost inflight revenues?
  • What role should flight attendants play in boosting onboard revenues and what support do they need to enable them to sell/upsell?
  • Does traditional inflight retail have a future?
  • How much scope is there for more creative inflight brand partnerships?
  • Is it realistic to expect IFEC to become a revenue generator rather than a cost centre?
Thursday 20th June 11:45 - 12:45

New Product and service approaches (Joint with Ancillary conference)(Joint with Up in the Air Conference)

APEX CUSTOMER EXPERIENCE SESSION

Moderator


Lauren Costello

Executive Director
Airline Passenger Experience Association (APEX)

Case studies


How is the product and service approach at Aer Lingus evolving as it works to become the leading value carrier across the North Atlantic?

Marc Giles

Head of Guest Experience
Aer Lingus


How is AtlasGlobal evolving its inflight proposition as its expands its network and adds wide-body aircraft to its fleet?

Abdullah Nergiz

Customer Experience Director
Atlasglobal


15:00 - 15:00
Conference Close

Thursday 20th June 16:30 - 17:30

Istanbul Airport tours (led by Turkish Airlines)

Open to Premium Pass Holders Only

Turkish Airlines will lead guided tours of their new home, Istanbul Airport, which will change the experience of travelling with its advanced technologies and extraordinary capacity. Delegates will gain invaluable insights on the customer journey strategy, from self-service approaches through to the ground-breaking lounge.

Register today – Free for airlines and low-cost for airports

See registration options Register now