REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
American Express’ newly-renovated lounge has opened in Stockholm Arlanda Airport’s T5. With its almost 700sqm of Nordic-inspired design, the lounge is American Express’ largest in the Nordic region to date.
Singapore Airlines – a Headline Partner of FTE APEX Asia Expo, Singapore, 19-20 November 2024 – has opened a new SilverKris Lounge at Perth Airport for Business Class and qualifying frequent travellers.
oneworld and Swissport have opened new lounges at Amsterdam Airport Schiphol. Both lounges are located in Lounge 2 at AMS, offering travellers flying to non-Schengen destinations a luxurious place to relax.
Airport Dimensions, SSP and Travel Food Services have formed a new partnership to offer travellers an exclusive lounge destination at HKIA. Called Kyra, the new lounge is expected to open in summer 2024.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Leeds Bradford Airport has appointed international catering operator Elior to provide food and drink services for its lounges. This includes a wider range of options and brand-new technology for enhanced CX.
Belfast City Airport has unveiled its new Aspire Lounge, following a £1.2m investment. The airport says the lounge is testament to its “commitment to delivering an exceptional experience for passengers”.
British Airways has completed the final phase of its lounge refresh at London Heathrow Airport’s Terminal 5 B gates, with a range of improvements for customers to experience ahead of their flight.
Star Alliance (a Headline Partner of FTE APEX Asia Expo, 8-9 November 2023, Singapore) has opened its second lounge at Paris CDG in the airport’s T1, “elevating the experience of member airline passengers”.
9-11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9-11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Airport Dimensions (a Platinum Sponsor of FTE APEX Asia Expo, 8-9 November 2023, Singapore) is working with its joint venture partner Swissport to open two new lounges at London Luton Airport in 2024.
A new United ClubSM has opened at Denver Airport, coinciding with the airline’s nearly $1 billion investment to improve the customer experience in Denver and “match the way travel has evolved in recent years”.
Delta Sky Club is anchoring its newest “one-of-a-kind” lounge at Boston-Logan Airport in the city’s nautical history. The 21,000 sq ft Club seats more than 400 and has a CX focused on “care and hospitality”.
Plaza Premium has partnered with marhaba to open a new lounge at Queen Alia International Airport. The lounge aims to deliver “unparalleled levels of indulgence, alongside world-class services and amenities”.
Delta Sky Club has opened its second lounge at its New York JFK hub. The Club seats more than 250 guests and includes a covered Sky Deck. It is “packed with special details” and “signature hospitality”.
Plaza Premium Lounge has launched its year-long ‘Art and Lounge’ concept at Heathrow Terminal 2 Departures and London Gatwick Airport, “creating a more enriching and memorable journey for travellers.”
Brussels Airlines’ long-haul business class passengers travelling to Sub-Saharan Africa can now enjoy a fully renovated Sunrise Lounge – described as “very premium and homey” – in the T-zone of Brussels Airport.
Nice Côte d’Azur Airport has chosen Moment’s ‘Mood’ entertainment platform to enhance the passenger experience in its VIP lounges. The aim is to offer “a unique pre-boarding entertainment experience”.
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