REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
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Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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VINCI Airports has opened a new phase of the modernisation and expansion project at Belgrade Airport. The new central processing building improves passenger experience and efficiency at check-in, security, and passport control.
Austrian Airlines passengers travelling from Vienna Airport can now check-in baggage in advance and have it delivered to their destination airport. The at-home baggage check-in and delivery service is provided by AirPortr.
Austin-Bergstrom International Airport has launched a new accessibility service to support passengers with non-visible disabilities via the Hidden Disabilities Sunflower Programme.
Aeroporti di Roma – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has streamlined the security experience at Fiumicino Airport with new Computed Tomography technology, reducing the time passengers spend at the checkpoint.
Swiss International Air Lines (SWISS) is reopening its 650sqm non-Schengen Lounge in Zurich Airport’s Terminal D. The lounge is said to fully meet the airline’s premium aspirations and “cater to the diverse needs of customers”.
Passengers can experience immersive art experiences while travelling through JFK International Airport’s Terminal 4, as JFKIAT – the operator of Terminal 4 – expands the T4 Arts & Culture Program to enhance travellers’ connection to New York City.
Royal Schiphol Group (a Corporate Partner of the FTE Digital, Innovation & Startup Hub) is partnering with nlmtd and TNW, which have a global network of start-ups, to further accelerate innovation at the airport. The collaboration starts this spring with a trial involving self-driving buses.
To enhance support services for travellers with hidden disabilities, Emirates has rolled out specialised training to cabin crew and ground staff. It has also collaborated with Dubai Airport on a travel planner and autism friendly route to make the pre-boarding experience more seamless.
09 to 11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
Travellers arriving at Edmonton International Airport on international flights can now submit an advance customs declaration. The initiative is part of efforts to explore innovative ways to deliver a better and faster border experience.
daa has unveiled a 15-point improvement plan for passengers at Dublin Airport – Headline Partner of the co-located FTE EMEA and FTE Ancillary & Retailing events, Dublin, 23-25 May 2023. This includes faster security, quicker Wi-Fi, and more passenger seating.
Sofia Airport has signed a contract with Alstef Group – a Partner of the FTE Baggage Innovation Working Group – for a completely new baggage handling system that will provide “a major leap in terms of passenger service”.
Leeds Bradford Airport is to open two newly-refurbished lounges in April 2023. The Yorkshire Lounge and the 1432 Runway Club have been reconfigured and expanded to offer “a fuller lounge experience”.
Kazakhstan’s Nursultan Nazarbayev International Airport is partnering with SITA to deliver digital solutions to reduce costs and enhance efficiency with new passenger, baggage, and operational IT systems.
Liverpool John Lennon Airport has launched a new concierge service in partnership with specialist company VIP-FLY, which will give passengers “the ultimate VIP experience at the airport”.
On 3 April 2023, two new lounges will open at Berlin Brandenburg Airport with a completely new lounge design for Lufthansa Group Business Class passengers, status customers and Star Alliance travellers with lounge entitlement.
To mark World Autism Acceptance Week, British Airways has partnered with Learning Rose to make travel easier for customers with autism by providing a Visual Guide to Flying, as well as colleague training and support.
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