A new biometric-based e-gate system will be rolled out across Dubai Airport to speed up and simplify the immigration process for passengers.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A new biometric-based e-gate system will be rolled out across Dubai Airport to speed up and simplify the immigration process for passengers.
Passengers travelling from Sacramento International Airport can now use an app to order food and beverages for delivery direct to the gate.
China Airlines has become the latest airline to introduce mobile boarding passes, which can be used at Osaka Kansai, Hong Kong and Frankfurt airports.
Passengers flying from Dubai International Airport can now scan their boarding pass at innovative ‘Information Zones’ to get directions to their boarding gate.
Frequent flyers with Alaska Airlines can now enjoy expedited security screening at Seattle-Tacoma Airport, thanks to the adoption of the TSA’s PreCheck programme.
Tampa International Airport is looking to recruit 100 permanent volunteers to greet passengers and offer travel advice to those arriving at the airport.
A Bluetooth-based queue measurement system, developed by SITA and Bluelon, will be adopted by the TSA as part of a $48 million improvement programme.
A report by the Home Affairs Select Committee has criticised the use of iris scanning technology, saying the money would have been better spent on immigration staff.
With the Olympics fast approaching, Heathrow is planning a number of special measures, including a temporary terminal, offsite check-in, bag drop and volunteers.
Such has been the success of Munich Airport’s passenger assistance InfoGates they will now be introduced to T2 to offer customer service via videoconference.
Swissport International has launched an innovative self-service baggage solution, which means passengers no longer have to queue to report lost baggage.
Aéroports de Paris and Air France have launched the joint ‘Hub 2012’ project to improve the level of service offered to passengers at Paris-Charles de Gaulle.
Self-service kiosks and bag drop stations will significantly reduce the check-in time at the new ‘Airport of the Future’ at Los Angeles International Airport.
Five e-gates will be installed at Edinburgh Airport in two weeks, in a move that will enhance the immigration process for EU travellers with e-Passports.
Sheremetyevo International Airport has launched an innovative new way to check-in for your flight – mobile check-in via Skype.
British Airways has chosen London City Airport as its second airport location worldwide to offer self-tagging facilities for checked-in baggage.
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