With the rollout of Qantas’ Next Generation Check-In Program now complete across its domestic network, how is it impacting the passenger experience?
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
With the rollout of Qantas’ Next Generation Check-In Program now complete across its domestic network, how is it impacting the passenger experience?
The first step of the overhaul of the Virgin Australia Brisbane Airport domestic terminal has seen the opening of a new lounge designed by a renowned architect.
CityJet is to become the first airline in the UK to offer an interactive concierge service via Twitter, offering passengers travel advice and a reservations service.
United Airlines has introduced a new full-featured app to give customers easy access to bookings, check-in, boarding passes and flight status updates.
A new indoor geolocation app has been developed by Aéroports de Paris to assist with passenger wayfinding in Paris-Charles de Gaulle Airport.
Air China has unveiled new arrivals lounges for passengers flying to Beijing from Vancouver, European cities and Australia.
Vueling has developed a new iPhone app which allows users to book flights, check-in, select their seat and make changes to their booking itinerary.
As the Near Field Communication (NFC) revolution moves ever closer, Air Canada and SAS share their views on how it will impact the future travel process.
Malaysia Airlines has announced that self-service kiosks will replace the counter check-in process for domestic passengers flying from KLIA.
Lufthansa has opened its largest airport lounge yet, offering luxury facilities to frequent flyers travelling through Frankfurt Airport.
Darwin International Airport has become the eighth Australian international airport to introduce SmartGate facilities.
American Airlines has announced the introduction of self-service check-in kiosks at Santo Domingo, Santiago and Puerta Plata airports in the Dominican Republic.
Incheon Airport’s ‘U-Airport’ concept relies heavily on the use of biometric technology to enable self-service, so how does it ensure a high level of security?
As both the first and last impression of a city, the airport arrivals experience is becoming an increasingly important part of the overall passenger experience.
‘The Airline IT Trends Survey 2011’ highlights mobile technology, social media and self-service facilities as key areas of investment in the next few years.
Indian airline Jet Airways has launched a new mobile service, which allows passengers to book and manage their tickets through their mobile phone.
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