REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A self-service bag drop system has been installed at Stockholm Arlanda Airport, allowing passengers to print their own bag tags either at the airport or at offsite locations.
Six new PARAFE automated border control e-gates have been installed at Paris-Charles de Gaulle Airport to simplify passenger processing at border control checkpoints.
The 2012 SITA Passenger Self-Service Survey has revealed that passengers want more self-service and mobile-based offerings to help improve the travel experience.
FTE caught up with Scott Stanley, Gatwick Airport’s COO, and Dean Oughton, Assistant Director, Border Force Gatwick, at the airport’s FTE Award celebration.
Kjeld Zacho Jørgensen, CEO of Billund Airport, explained to FTE how the airport’s new home-printed bag tag solution will revolutionise the passenger experience.
Edmonton International Airport (EIA) has unveiled a new baggage system celebrating local sports teams as part of the Domestic-International Passenger Lounge expansion.
British Airways passengers flying from Leeds Bradford International Airport (LBA) can now check-in on their smartphone and download a mobile boarding pass.
Dubai International Airport has installed a new alpha-numeric signage system to improve passenger wayfinding across the airport.
The Transportation Security Administration’s (TSA) expedited screening programme, PreCheck, has been extended to Philadelphia International Airport.
Delta Air Lines is introducing its popular recharging stations at 13 more airports, so passengers can charge-up their smartphones, laptops and tablets at the gate.
Toronto Pearson International Airport will install an innovative Wi-Fi and Bluetooth-based passenger tracking system to monitor and reduce queuing times across the airport.
Glasgow Airport has introduced six automated boarding pass scanners in the security hall to reduce wait times at the security checkpoint.
The 9th SITA Airport IT Trends Survey has found that airports are increasingly turning to mobile apps, social media and geolocation services to improve the passenger experience.
A new e-gate system has been introduced at Sofia Airport, allowing passengers from the EU, EEA and Switzerland to enjoy automated border clearance.
The TSA has rejected four footwear scanning devices following a trial period, ending hopes of a significant change to the current airport security process in the near future.
Delta Air Lines is deploying 250 iPads in Minneapolis-St. Paul International Airport, which can be used by passengers to browse the Web, check their flight status and even order food.
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