REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
London Heathrow turned the Games Terminal into the airport’s very own Olympic Park, complete with plants, park benches, trees and model stags, to give London 2012 athletes a memorable farewell.
The Port Authority of New York and New Jersey will install virtual assistants at JFK, Newark Liberty and LaGuardia airports to assist with passenger enquiries.
A new video analytics system that displays real-time queuing times at security checkpoints has been introduced at Washington Dulles International Airport.
American Airlines has launched a new baggage delivery service that allows passengers to bypass baggage reclaim and have their bags delivered to a home address.
Haneda and Narita airports are testing a new biometric identification system in an attempt to speed-up the immigration process at the two airports.
A new system developed by SITA and BCS has been implemented at Brisbane Airport, enabling Jetstar passengers to self-tag and drop off their bags without any assistance.
FTE paid a visit to Madrid-Barajas Airport to experience at first hand the Ágora project – a key part of Iberia’s ambition to make its T4 hub the most user-friendly airport terminal in the world.
An expedited immigration service has been introduced by Air China at London Heathrow Airport to speed-up the border clearance process for priority passengers.
Salt Lake City International has become the latest airport to adopt HMSHost’s B4 YOU BOARD app, which allows passengers to order meals for delivery to the boarding gate.
Milan Malpensa Airport has implemented Italy’s first Bluetooth queue measurement system to help manage queues and improve passenger processing.
On the eve of the London 2012 Olympic Games, FTE provides a round-up of what London’s airports are doing to provide a memorable passenger experience.
Air India and Jet Airways passengers flying from Cochin International Airport can now make use of four new common-use self-service check-in kiosks.
easyJet has launched a new mobile optimised website in six different languages for BlackBerry, Windows 7, iPhone and Android users.
An innovative IKEA VIP lounge with televisions, beds and comfortable seating areas has been opened at Paris-Charles de Gaulle Airport.
The current security process for the screening of liquids, aerosols and gels (LAGs) is to remain in place after the EU delayed the lifting of restrictions, which was scheduled for April 2013.
London Luton Airport has teamed up with Google Maps to become the first UK airport to offer indoor maps to assist with wayfinding in the terminal building.
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