REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Several new airlines have joined Budapest Airport’s convenient Fast Track service, which is designed to enhance the passenger experience by bypassing airport security queues. The service is available to passengers on participating airlines.
Patrons of the new lounge at Selangor’s Sultan Abdul Aziz Shah Airport don’t need a membership card or first class ticket; instead they can gain admission just by flashing their car keys.
Dallas/Fort Worth (DFW) International Airport has launched its official mobile app for smartphones. The app provides the latest information and updates regarding flights, parking, shops, restaurants and airport services. The app’s push notification feature is said to be a first for airport-developed apps, notifying passengers who request information about changes to flight details.
ANA Aeroportos de Portugal has partnered with Vision-Box to install access control security checkpoint eGates in Terminal 1 at Lisbon Airport. The e-gates enable the automation of passenger control by validating their boarding pass – either paper or electronic.
With mobile technology becoming ever-increasingly linked to the passenger experience at all stages of the journey, the debate as to whether a universal app for all airports could replace the need to download individual airport apps is growing. Amy Hanna reports.
Passengers at Murtala Muhammad Airport Two in Lagos will be the first on the continent to access free internet services in the terminal while waiting to board their flight.
Passengers who arrive at Nashville Airport by car can now track parking-to-terminal shuttle buses in real time by monitoring their movements on TransL?c’s mobile app.
Melbourne Airport has adopted body-scanning technology that will screen travellers for both metallic and non-metallic items in measures to heighten airport security.
A survey has shown that passengers at Beijing International Airport want to use more mobile self services to search for flights, access flight updates and receive their boarding passes.
Dubai International has installed the world’s first interactive virtual assistant, enabling passengers to request answers to their specific travel and security questions.
Finavia has opened a new Design Gallery at Helsinki Airport, where passengers can enjoy an interactive exhibition and views of the sunset while they wait for their flight.
Australian Customs and Border Protection Service’s Robyn Miller spoke to FTE about SmartGate’s US Global Entry trial and the future plans for the project.
Houston Airport System has installed a Bluetooth-based queue measurement system, so that passengers can check security checkpoint waiting times online.
Virgin Atlantic’s new Clubhouse Lounge at Newark Liberty Airport is inspired by downtown New York and features a cocktail bar, brasserie and movie screening room.
Branded Departure Gate Lounges, ‘Time to Gate’ informative monitors and Virtual Assistants can now be found at Athens International Airport.
Chinese Personal Shoppers have been introduced at Frankfurt Airport to assist Chinese passengers in the retail area, before escorting them to their departure gate.
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