London Heathrow Airport is partnering with South African Airways on a self-boarding trial, using biometric data for more efficient boarding.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
London Heathrow Airport is partnering with South African Airways on a self-boarding trial, using biometric data for more efficient boarding.
Following FTE’s look last week at the future of communications as envisaged by Exicon, mobile specialist SITA provides an insight into the current state, and future course, of the mobile passenger experience.
With 74% of travellers now owning smartphones, FTE talks to Exicon about the future of mobile solutions both up in the air and on the ground.
Five of Egypt’s largest airports are soon to have IATA CUPPS standard common-use passenger systems, courtesy of ARINC.
Three cutting-edge aircraft boarding gates have been unveiled at LAX, equipped with laser-based docking systems and free WiFi for passengers.
Copenhagen Airport has this week introduced automated boarding pass scanners to increase both customer satisfaction and capacity.
TAM Airlines has made its mobile check-in service available to passengers travelling from London Heathrow Airport to Brazil.
The improvements are part of a 10-year contract between Mumbai Airport and SITA, who will implement state-of-the-art self-service, baggage and 2d boarding pass technology at the airport.
Airports Authority of India has announced that SITA will provide 25 of its airports with common-use passenger processing systems.
To earn Platinum status, at least 80% of an airline’s passengers must have access to a range of self-service options throughout the airport journey. Scandinavian Airlines has become the only airline in the world to earn the highest level of accreditation in IATA’s Fast Travel program.
New information kiosks at Frankfurt Airport will be capable of reading boarding passes – good news for passengers at the airport with the highest number of passengers utilising self-service check-in and self bag drop.
Free WiFi is a must for airports, not only as a convenience for the passenger, but also as a vital tool for communicating with travellers. What models may be used to provide free WiFi in the future?
An innovative thermo-conductive infrared scanner that emits no radiation and protects the privacy of passengers recently completed a successful live test at Bristol Airport. The technology also integrates with identification and biometric devices – are we a step closer to the ‘checkpoint of the future?’
Iberia’s Project Ágora is creating a seamless travel experience at Madrid-Barajas Terminal 4. A current focus is on baggage innovations at check-in & arrivals.
Athens International Airport is enhancing the travel experience for its passengers, with innovations such as Virtual Assistants, branded video walls, dynamic ‘Time-to-Gate’ monitors and an ‘Internet island’.
Vancouver Airport Authority has signed a five-year contract with ARINC airport systems that will see the implementation of cutting-edge CUPPS technology.
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