The ‘Digital Report 2012’ explores the effects that social media, smartphones and tablet computers are having on interaction between airports and passengers.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The ‘Digital Report 2012’ explores the effects that social media, smartphones and tablet computers are having on interaction between airports and passengers.
Sheremetyevo International Airport has launched an innovative new way to check-in for your flight – mobile check-in via Skype.
Armando Brunini, Managing Director, Aeroporto di Bologna, outlined the airport’s plans for common bag drop in an exclusive interview with FTE’s Ross Falconer.
Edinburgh Airport has launched an app for iPhone and Android devices, enhancing the passenger experience with flight tracking, terminal and parking information.
Amsterdam Airport Schiphol and Paris-Charles de Gaulle have become the first airports in Europe to offer a specific smartphone app for Chinese travellers.
A report has shown that passengers travelling from Frankfurt Airport have the highest adoption rate of mobile boarding passes, with 37% having used them.
The brand new ‘myDXB’ app for Apple and Android devices has been launched to provide passengers with information on flights, gate numbers and wayfinding.
The new MHquick booking application has been developed for Google Chrome browsers and allows users to easily search for flights via an embedded MAS icon.
TAV Airports has launched a free app for smartphones and tablets, offering real time passenger service information, flight status updates and destination guides.
German rail transport operator Deutsche Bahn is to roll out the Touch&Travel concept across Germany, allowing passengers to make use of NFC and 2D barcode ticketing.
TAV Airports has launched a free app for smartphones and tablets, offering real time passenger service information, flight status updates and destination guides.
German rail transport operator Deutsche Bahn is to roll out the Touch&Travel concept across Germany, allowing passengers to make use of NFC and 2D barcode ticketing.
Alaska Airlines has added new features to its app for the iPhone and iPod Touch, including mobile check-in and an integrated mobile boarding pass.
Frankfurt Airport has launched a new app for iPhone and iPad users, offering orientation maps as well as information on parking, retail and flight status updates.
United Airlines has introduced a new full-featured app to give customers easy access to bookings, check-in, boarding passes and flight status updates.
A new indoor geolocation app has been developed by Aéroports de Paris to assist with passenger wayfinding in Paris-Charles de Gaulle Airport.
Vueling has developed a new iPhone app which allows users to book flights, check-in, select their seat and make changes to their booking itinerary.
‘The Airline IT Trends Survey 2011’ highlights mobile technology, social media and self-service facilities as key areas of investment in the next few years.
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