Wizz Air has introduced a new virtual assistant chatbot, which will provide customers with information on flight-related topics and general queries.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Wizz Air has introduced a new virtual assistant chatbot, which will provide customers with information on flight-related topics and general queries.
AirAsia has launched its virtual customer service chatbot, AVA, on WhatsApp to respond to guests seeking support as a result of COVID-19.
Cebu Pacific has officially launched its online travel assistant, Charlie the Chatbot, to assist customers with pre-flight queries, booking and more.
The ‘Gatwick Chatbot’ on Facebook Messenger provides passengers with easy access to information before and during their trip.
Through Bebot travellers can quickly access airport information about shops, restaurants, luggage storage and other available services.
Using artificial intelligence (AI), Aeromexico’s chatbot, Aerobot, will now be able to respond to passengers’ queries about the location of their luggage.
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The updates to the website and app are aimed at delivering a more seamless, user-friendly experience, from booking to online shopping and customer support.
The chatbot, which will be available on Facebook’s Messenger platform, will offer 24/7 assistance to passengers before, during and after their trip.
Group booking, split payment and English language features have been added to Aeromexico’s Facebook Messenger chatbot.
Qantas has launched Qantas Concierge, a Facebook Messenger bot that has been developed to give customers personalised travel inspiration.
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Group booking, split payment and English language features have been added to Aeromexico’s Facebook Messenger chatbot.
Qantas has launched Qantas Concierge, a Facebook Messenger bot that has been developed to give customers personalised travel inspiration.
Travellers can now interact with FRAnky the Facebook chatbot and a dedicated Twitter account to find out updates and information about their trip.
British Airways has launched a chatbot for the Facebook Messenger platform, which offers travellers personalised recommendations and offers.
Thomson is trialling an online virtual assistant that makes use of IBM’s Cloud platform and cognitive intelligence to become smarter as it matures.
The Lufthansa Group has launched a chatbot called Mildred, which passengers can use to search for the cheapest flights within the next nine months.
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