REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asiaâs biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
In this video interview, Sean Doyle, Chairman & CEO, British Airways, discusses how AI, forecasting, optimisation and machine learning have transformed the airlineâs operational performance and customer experience.
United Airlines has unveiled the âUnited Elevatedâ interior for its new Boeing 787-9 aircraft. This includes two new business class suites, an Ossetra caviar amuse-bouche service, Starlink connectivity and more.
Qatar Airways has held a pioneering onboard e-sports competition, âGaming in the Skyâ. The ground-breaking event was powered by next-gen Starlink connectivity, converging aviation, entertainment, and tech.
Delta Air Lines has launched the enhanced Fly Delta app version 7.0 which provides real-time flight updates, personalised notifications, seamless travel documentation support and more for an enhanced CX.
Jazeera Airways and Hopper Technology Solutions (HTS) are partnering to introduce two fintech products on the airlineâs direct channels. The aim is to offer a new level of flexibility and confidence for travellers.
Etihad Airways aims to set a new standard for single-aisle flying with the debut of its all-new Airbus A321LR. The airline is striving to bring luxury and a true First Class experience to narrowbody aircraft.
Find out more about the shortlisted airlines, airports, vendors and startups pitching in the FTE EMEA Innovate Awards, which will be at the epicentre of the co-located APEX FTE EMEA and APEX FTE Ancillary & Retailing events (Dublin, 10-12 June).
British Airways has announced a new partnership with British tea producer Birchall. The airline will offer a carefully curated range of tea options to its customers, both on the ground and up in the air.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrowâs end-to-end passenger journey across Asia-Pacific
A gathering of air transportâs digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrowâs end-to-end passenger experience
Air France and CANAL+ have announced an unprecedented new partnership. From 1 May 2025, the airline is offering privileged access to a selection of CANAL+ programmes on all its long-haul flights.
Emirates is continuing its retrofit program, with the introduction of refurbished A380s and 777s on several routes. The aircraft feature Emiratesâ latest generation premium onboard experience.
United Airlines is investing in blended wing body aircraft startup JetZero. The company is creating an aircraft design that aims to deliver jet fuel efficiency and a greatly enhanced customer experience.
Lufthansa Group has developed an innovative, AI-supported solution â the âTray Trackerâ â to measure and reduce onboard meal returns. The mobile tech scans meal returns from the onboard catering of flights.
American Airlines is introducing a redesigned mobile app, which is being revamped to fulfil customersâ most-requested features. The aim is to deliver a seamless CX thanks to a more intuitive app layout.
Delta SkyMiles members and Uber customers in the U.S. can now link their accounts and start earning miles. The aim is to deepen the value of SkyMiles membership by enhancing the end-to-end experience.
Datalex is introducing DLX Pay â a cutting-edge payment platform built exclusively with airline challenges in mind and designed to âgive customers a more convenient and better payment journeyâ.
Alaska Airlines is introducing new chef-curated meals, building on its exclusive First Class menu. The airline is âworking on its next culinary chapter that will take its already elevated meals to new heightsâ.
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