REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Future Travel Experience (FTE) is excited to announce the launch of the FTE World Airport Retailing Working Group, as we further extend our industry change efforts into the commercial space.
In this video interview, Elisabeth Sailer, CCO, Munich Airport NJ LLC, shares details about the commercial programme in the new Terminal A at Newark Liberty Airport, and the âJourney of Surprisesâ concept.
Helsinki Airport is improving the passenger experience with new restaurants and shops developed in response to the latest trends and the desires of passengers, for an âinternational atmosphere and Finnish experiencesâ.
Manchester Airport has unveiled plans for 27 new restaurants and retail units in its brand-new Terminal 2, opening in 2025. The aim is to âprovide a more varied and comprehensive retail experienceâ.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asiaâs biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
A new autonomous convenience store, Travelwell, has opened at Hong Kong International Airport, operated by Lagardère Travel Retail. The store deploys Artificial Intelligence and computer vision technology to streamline the shopping process.
Singapore Changi Airportâs Terminal 1 has a new, AI-powered immersive retail experience, which âharnesses the power of data and technology to deliver personalised customer-centric experiencesâ.
Sydney Airport and Heinemann Australia have unveiled a new Luxury Beauty, Fashion and Accessories store, which is said to âoffer customers an iconic and unique experienceâ as the airport âcontinues to innovateâ.
A new, fully automated shop â âQuick Nâ Easyâ â has opened in Pier A at Brussels Airport, offering passengers âan innovative retail experience that is designed to function intuitivelyâ.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrowâs end-to-end passenger journey across Asia-Pacific
A gathering of air transportâs digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrowâs end-to-end passenger experience
In an industry first, members of Qatar Airways Privilege Club are now able to collect and spend Avios at almost 200 outlets at Hamad International Airport with Qatar Duty Free.
Jewel Changi Airport has launched a range of Disney-themed activities and retail offerings for travellers to celebrate 100 years of The Walt Disney Company.
Australiaâs first domestic terminal âdepartment storeâ concept opens at Sydney Airport in mid-2023, spanning 2,270sqm across Terminal 2 and Terminal 3.
Air France has unveiled its fully redesigned lounge in Terminal 1 at Munich Airport. The updated 227sqm space is said to offer a âFrench-style travel experienceâ.
Jayne Wear, Head of Commercial Products & Transport, shares the transformative approaches Auckland Airport is taking in the development of its new Transport Hub.
Amsterdam Airport Schipholâs Lounge 1, the airside area for passengers travelling to Schengen destinations, is to undergo a passenger-centred transformation from the end of 2022.
Dubai International Airport has introduced a new gaming lounge concept with the opening of Game Space. The aim is to enhance the traveller experience during dwell time at the airport.
Plaza Premium Group has opened a new lounge in London Heathrow Airportâs Terminal 4. The Blush Lounge is a new brand developed by Plaza Premium Group.
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