REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
British Airways Executive Club Members spending in World Duty Free shops at London Heathrow can now collect Avios on their purchases, as part of efforts to “make a difference to customers’ travels”.
Zurich Airport has launched the first phase of its comprehensive e-commerce transformation, known as ZRH Comfort, in collaboration with Omnevo. The aim is to revolutionise CX with cutting-edge technology.
Los Angeles World Airports has partnered with Airport Dimensions, Servy, and Unibail-Rodamco-Westfield to bring a new level personalisation to digital retail and F&B ordering at Los Angeles International Airport.
London Luton Airport has announced a £30 million investment to enhance the passenger experience. This includes a new £8 million flagship restaurant, as well as a £20 million refurbishment of the security hall.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Swedavia is to open 10 new F&B outlets at Stockholm Arlanda, Luleå and Malmö airports, in partnership with SSP Group. The focus is on enhancing CX with “innovative concepts” and “truly local experiences”.
The first automated FX kiosk at Heathrow has been launched by Travelex, with the new self-service product offering travellers “greater choice, convenience, and flexibility in purchasing foreign currency”.
In this deep-dive interview, Rachel Bulford, Retail Director, London Gatwick, shares how the major North Terminal transformation will “simplify the journey though the airport” and deliver more personalisation.
American Airlines, in partnership with The Port Authority of New York and New Jersey and Unibail-Rodamco-Westfield Airports, has announced a $125 million commercial redevelopment programme for T8 at JFK.
9-11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9-11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Bristol Airport is the first affiliate partner of eSIM Go’s Breeze branded global eSIM store. The partnership allows passengers to purchase flexible 4G/5G eSIM mobile data bundles for use in over 150 countries.
In this deep-dive interview, Jill Fraser, Transformation Programme Delivery Director, shares how the next phase of the Manchester Airport Transformation Programme will “revolutionise the customer experience”.
Over 70 organisations have already joined the new FTE World Airport Retailing Working Group, “driving positive change and innovation and bringing all stakeholders together to collaborate in exciting new ways”.
Future Travel Experience (FTE) is excited to announce the launch of the FTE World Airport Retailing Working Group, as we further extend our industry change efforts into the commercial space.
In this video interview, Elisabeth Sailer, CCO, Munich Airport NJ LLC, shares details about the commercial programme in the new Terminal A at Newark Liberty Airport, and the ‘Journey of Surprises’ concept.
Helsinki Airport is improving the passenger experience with new restaurants and shops developed in response to the latest trends and the desires of passengers, for an “international atmosphere and Finnish experiences”.
Manchester Airport has unveiled plans for 27 new restaurants and retail units in its brand-new Terminal 2, opening in 2025. The aim is to “provide a more varied and comprehensive retail experience”.
A new autonomous convenience store, Travelwell, has opened at Hong Kong International Airport, operated by Lagardère Travel Retail. The store deploys Artificial Intelligence and computer vision technology to streamline the shopping process.
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