REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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New CT security scanners are being put into operation in Munich Airport’s Terminal 1 and Terminal 2, meaning passengers will no longer have to unpack their laptops and liquids for “fast processing and convenience”.
Regina International Airport and Region of Waterloo International Airport in Canada are enhancing their digitalisation with the installation of new common-use check-in and self-bag drop systems from SITA.
The co-located FTE EMEA and FTE Ancillary & Retailing events took place at the RDS Dublin on 23-25 May 2023, with the theme of ‘Tomorrow’s Customer’. Here is a selection of the main highlights.
Find out more about the shortlisted airlines, airports, vendors and startups pitching in the FTE Innovate Awards, which will be at the epicentre of the co-located FTE EMEA and FTE Ancillary & Retailing events (Dublin, 23-25 May).
Find out more about the innovative solutions that will be on display at FTE Dublin on 23-25 May 2023 from the industry’s most established global industry providers and startups.
Qantas has reopened its Hong Kong International Lounge as part of its increased investment in customer experience across the network. The aim is “to ensure customers enjoy a high level of hospitality”.
Elizabeth Paul, Manager, Aviation Technology and Innovation, PANYNJ, explains how the New York airport system is being transformed through smart technology, innovation and collaboration.
Greater Toronto Airports Authority is enhancing the passenger experience at Toronto Pearson International Airport with a suite of digital innovations to deliver “a more customer-centric and reliable experience”.
09 to 11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
Sydney Airport has launched tripsim, a brand-new travel companion to help travellers stay connected while overseas. Tripsim offers data bundles for over 150 countries without the need to swap out a physical SIM card or change phone numbers.
Manchester Airport has unveiled plans for 27 new restaurants and retail units in its brand-new Terminal 2, opening in 2025. The aim is to “provide a more varied and comprehensive retail experience”.
Boston Logan Airport has welcomed the opening of a new lounge by Airport Dimensions, which has partnered with JPMorgan Chase & Co. on the Chase Sapphire Lounge by The Club, “setting a new trend in airport lounge hospitality”.
Budapest Airport and Wizz Air, in cooperation with fuel suppler MOL, Neste, and RÜK (Airport Fuel Supply Kft.) have started commercially testing SAF supply. The project supports efforts to reduce lifecycle CO2 emissions.
Rohit Talwar, CEO, Fast Future Research, shares the early trends emerging from responses to the FTE/Fast Future survey on the needs of ‘Tomorrow’s Traveller’, and his thoughts on emerging tech such as ChatGPT.
Emirates is launching a City Check‑in and Travel Store. This allows passengers to check-in and drop off bags using self-service kiosks or a robotic check-in system, “providing customers with more technology-focused solutions”.
Aeroporti di Roma, ITA Airways and Trenitalia have launched a new intermodality project – FCO Connect – which focuses on customer experience, innovation and sustainability, while simplifying check-in for passengers.
Perth Airport is looking to partner with a world-class operator for its first hotel development, as part of efforts to “make it easier for all passengers to seamlessly connect between regional, domestic and international destinations”.
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