REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
American Airlines is investing in an enhanced premium CX at Dallas Fort Worth International Airport, with a dedicated Flagship check-in experience and new lounge concepts designed to make travel more seamless.
United Airlines is introducing a new Economy Plus seating concept on its Airbus A321XLR fleet, adding extra space and a shared table design as part of its wider strategy to enhance passenger choice and onboard comfort.
London Stansted Airport is accelerating its transformation programme, with new ‘skylink’ walkways and a major terminal extension set to enhance the passenger experience, boost capacity and support long-term growth.
JFK Terminal 5 is undergoing a major refresh, with new dining, retail and communal spaces inspired by New York City set to enhance the passenger experience and create a stronger sense of place.
FTE explores a selection of the top trends and technologies for 2026 and beyond, including agentic AI, robotics and automation, biometrics and digital identity, personalisation, immersive technologies, sustainability, and more.
Pittsburgh International Airport and Edmonton International Airport have launched a five-year partnership to share expertise and advance sustainable innovation, operational efficiency and passenger experience initiatives.
Gerald R. Ford International Airport has launched the GoodMaps navigation platform, enhancing accessibility with turn-by-turn indoor wayfinding, multilingual support and emergency navigation features.
Air Canada has introduced new premium bedding and amenities across all cabins on international flights, enhancing passenger comfort and wellbeing as part of its end-to-end customer experience strategy.
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