REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
RIX Riga Airport has begun the next stage of its major terminal expansion, which will increase capacity, introduce new passenger and security technologies, and create infrastructure to support the airport’s future growth.
Etihad Airways has unveiled its Beyond Borders experience, showcasing a new A330 cabin, enhanced First offering and connected approach to the passenger journey as it invests in the future of premium travel.
Gerald R. Ford International Airport has unveiled $135m in terminal enhancements, including an advanced baggage system, boosting processing capacity to nearly 1,000 bags per hour and improving passenger flow.
Heathrow has partnered with Avolta to relaunch its Redefine Your Beauty campaign, bringing immersive beauty experiences, exclusive travel retail offers and personalised wellness services to passengers across all four terminals.
FTE explores a selection of the top trends and technologies for 2026 and beyond, including agentic AI, robotics and automation, biometrics and digital identity, personalisation, immersive technologies, sustainability, and more.
American Airlines is refreshing its complimentary Main Cabin snacks with a wider selection of sweet and savoury options, using customer feedback and testing to enhance the inflight passenger experience.
Orlando International Airport is bringing its digital ambassador Annie the Astronaut to life as a live mascot, creating new opportunities to engage passengers and the local community beyond the terminal’s digital screens.
Pittsburgh International Airport is bringing gaming to the airport experience with Gameway, a new video gaming lounge offering travellers a premium way to relax and have fun before their flights.
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