REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Hamad International Airport, in partnership with Atos and Royal Schiphol Group, has introduced Passenger Digital Assistance Kiosks as part of “overarching digital strategy to transform passenger experiences”.
Porter Airlines is launching a mobile app to enhance the travel experience. The app increases self-service options, giving passengers more control of their journey with easy access to key functionalities.
Dr Jan-Henrik Andersson, Chief Commercial Officer & Chief Security Officer, explains how Munich Airport is approaching digitalisation of the passenger journey and the innovative technologies being explored.
Air France-KLM Group is continuing to digitalise the passenger experience at its key hubs, including CDG and AMS, with new self-service kiosks delivering enhanced functionalities such as contactless payments.
Hamad International Airport is elevating its passenger experience with innovative digital wayfinding. QR codes are leveraged to provide an easy to use wayfinding solution through different digital touchpoints.
Shanghai Hongqiao International Airport is enhancing the passenger experience and operational efficiency with Artificial Intelligence powered solutions and Machine Learning algorithms from ADB SAFEGATE.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Exploring new trends & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Tour on 11th hosted by GOAA; Networking Day on February 12th
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing, and the brand-new FTE Smart Ramp & Baggage Innovation Summit – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
British Airways is trialling a new digital wayfinding tool to help travellers navigate through London Heathrow’s Terminal 5 and Terminal 3, in order to deliver a more seamless experience through the airport.
The next step in Pristina Airport’s major modernisation project sees it move to the cloud with new operational and passenger servicing technology, “delivering faster, more efficient services for travellers”.
In this video interview, Elisabeth Sailer, CCO, Munich Airport NJ LLC, shares details about the commercial programme in the new Terminal A at Newark Liberty Airport, and the ‘Journey of Surprises’ concept.
Following the successful roll-out to easyJet’s EU and Swiss fleets, inflight technology provider AirFi has further deployed its portable streaming solution across the remainder of the airline’s fleet.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
In this video interview, Elisabeth Sailer, CCO, Munich Airport NJ LLC, shares details about the commercial programme in the new Terminal A at Newark Liberty Airport, and the ‘Journey of Surprises’ concept.
Following the successful roll-out to easyJet’s EU and Swiss fleets, inflight technology provider AirFi has further deployed its portable streaming solution across the remainder of the airline’s fleet.
Delta has launched ‘Delta Sync Exclusives’ – a first-of-its-kind platform to curate the onboard experience for passengers. The new digital experience for mobile devices brings together exclusive content, access and offers to customers.
Taking a step forward in its drive to offer customers a digitally-enabled journey, Emirates now requires most passengers departing Dubai to use a mobile boarding pass instead of a printed paper version.
Elizabeth Paul, Manager, Aviation Technology and Innovation, PANYNJ, explains how the New York airport system is being transformed through smart technology, innovation and collaboration.
Greater Toronto Airports Authority is enhancing the passenger experience at Toronto Pearson International Airport with a suite of digital innovations to deliver “a more customer-centric and reliable experience”.
The new Western Sydney Airport has selected Amadeus as its strategic airport systems technology partner to “co-create the digital customer experience of the future”, including bag drop, boarding and biometrics services.
Arlette van der Veer, Senior Manager Radical Innovation, KLM, explains current projects including digitalisation of the KLM Innovation Ecosystem and what industry stakeholders can learn from the KLM approach to innovation.
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