Redefining the end-to-end passenger experience | Independent news and events
Lance Lyttle, Port of Seattle’s MD, Aviation, explains how Sea-Tac Airport plans to improve the customer experience at every passenger touch point.
The new security lanes in North Terminal each have multiple loading points, enabling seven passengers to prepare for the screening process at any time.
The Transportation Security Administration and American Airlines will be installing a new automated screening process in selected airports in the US this year.
According to SITA, blockchain technology could hold the key to cross-border single secure travel identification via a single passenger token.
The addition of four new carriers to the TSA PreCheck programme brings the total number of participating airlines to 16.
The “one-stop” customs process allows passengers to pick-up their checked bags before clearing the Customs and Border Protection checks in a single step.
Oslo Airport has announced that it has started testing four security scanners as it aims to “bring state-of-the-art security screening to Avinor facilities”.
FTE kicks off the ‘Year of Innovation’ by highlighting various ways in which airports, airlines and other stakeholders can improve the travel experience on the ground.
4-6 September 2019, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
12-13 November 2019, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
03 - 04 June 2020
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
Willie Walsh, Craig Kreeger and Paul Griffiths discuss their passenger experience plans and frustrations, and why collaboration is key to making improvements.
Melbourne Airport and Qantas have signed an agreement to take part in a Smart Security pilot, which will take place in 2015.
Aéroports de Montréal’s Antoine Rostworowski discusses how Smart Security, automation and a single passenger token can help improve airport security and immigration.
Doha’s new Hamad International Airport and home carrier Qatar Airways will trial the Smart Security concept, while the airline has also received the Fast Travel Green Award.
The co-located application centre has opened at Pittsburgh International Airport and allows travellers to choose the programme that best suits their needs.
Air Canada passengers can now make use of the PreCheck expedited security screening programme – the first time the initiative has been extended to include an international carrier.
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