Redefining the end-to-end passenger experience | Independent news and events
Finnair, the European launch customer for the A350 XWB, has revealed its cabin design for the aircraft, which it says will “create a special customer experience”.
Qantas will invest in refurbishing the cabins on its Boeing 737-800s, while more aircraft will be equipped with the Q-streaming wireless IFE service.
FTE spoke to Air New Zealand’s Carrie Hurihanganui about what passengers can expect onboard the 787-9 Dreamliner, which will include unique IFE and seating products.
Airbus has unveiled the A330neo, which will include LED mood lighting in the cabin, along with full connectivity, 3D IFE capabilities and more seats.
The new Boeing 777X – set for delivery in 2020 – will include larger windows, an improved air filtration system and a more customisable cabin architecture.
British Airways is retrofitting 95 of its short-haul aircraft with new seats and a refreshed cabin design, starting immediately with its Airbus A320s.
FTE looks at how low cost carriers such as Southwest, JetBlue, Vueling, Ryanair and PEOPLExpress are helping to improve the in-flight passenger experience.
SAS is upgrading its long-haul fleet, with onboard Wi-Fi, new seats, on-demand in-flight entertainment and larger HD screens to be introduced from early-2015.
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LOT Polish Airlines has introduced a new Economy Plus product, added a lower cost Economy Simple option, and upgraded its Business Class service.
UK-based leisure carrier Monarch will introduce non-reclining seats with built-in tablet holders across its fleet in response to feedback from its customers.
The first two-class A330 has been added to the Philippine Airlines fleet, and it includes flat-bed seats, wireless IFE and Wi-Fi connectivity.
To help ensure passengers are satisfied with their travel experience, KLM is launching a new app that passengers can use to rate the in-flight service.
FTE looks at how the likes of Etihad, Air France, Emirates and American Airlines are investing in premium cabins to attract high-end customers and drive loyalty.
Etihad Airways has launched the first ever three-room onboard apartment, and unveiled major cabin upgrades across all classes of its A380s and B787s.
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