Redefining the end-to-end passenger experience | Independent news and events
The Australian carriers have relaxed their rules on the use of personal electronic devices following a change in policy by the Civil Aviation Safety Authority.
Aer Lingus has released details about its new A330 Business Class product, which will be available from March 2015 on transatlantic services.
SpiceJet has introduced a new class of seating called ‘SpiceMAX’, which provides passengers with more legroom and personal space for a small charge.
Finnair, the European launch customer for the A350 XWB, has revealed its cabin design for the aircraft, which it says will “create a special customer experience”.
Qantas will invest in refurbishing the cabins on its Boeing 737-800s, while more aircraft will be equipped with the Q-streaming wireless IFE service.
FTE was onboard Norwegian’s first Dreamliner-operated LGW-JFK service, where we spoke to the airline’s CEO about how the carrier will redefine the long-haul passenger experience.
British Airways has started trials of a hi-tech blanket, which through the use of neuro-sensors changes colour to reflect passengers’ moods while onboard.
JetBlue has launched its premium product, Mint, on the JFK-LAX route, offering private suites, flat-bed seats and 15-inch in-flight entertainment screens.
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British Airways is retrofitting 95 of its short-haul aircraft with new seats and a refreshed cabin design, starting immediately with its Airbus A320s.
FTE looks at how low cost carriers such as Southwest, JetBlue, Vueling, Ryanair and PEOPLExpress are helping to improve the in-flight passenger experience.
SAS is upgrading its long-haul fleet, with onboard Wi-Fi, new seats, on-demand in-flight entertainment and larger HD screens to be introduced from early-2015.
LOT Polish Airlines has introduced a new Economy Plus product, added a lower cost Economy Simple option, and upgraded its Business Class service.
UK-based leisure carrier Monarch will introduce non-reclining seats with built-in tablet holders across its fleet in response to feedback from its customers.
The first two-class A330 has been added to the Philippine Airlines fleet, and it includes flat-bed seats, wireless IFE and Wi-Fi connectivity.
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