REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
American Airlines is elevating its onboard CX with offerings designed to deliver “a consistent and connected inflight experience”. This includes new inflight meals, updated connectivity, and new entertainment options.
Alaska Airlines has responded to passenger feedback by introducing expanded meal selections in both First Class and the main cabin. This includes doubling the number of pre-order options in the main cabin.
Virgin Atlantic is rolling out enhancements across its fleet with a new meal selection for children and a new pack for them to enjoy during their travels, as part of its “commitment to developing the onboard offering”.
BA Euroflyer has expanded the options for customers to purchase in Euro Traveller and launched new seasonal menus in Club Europe.
Virgin Atlantic is launching its new spring/summer menu across all cabins from 5 April 2023, as part of its continued efforts to “create unique and personal experiences for customers”.
Celebrating this week’s UNESCO International Mother Language Day, Emirates is highlighting the array of languages spoken onboard by its cabin crew, as well as its vast library of in-language IFE content.
Qatar Airways is celebrating the Lunar New Year with passengers travelling to and from Far East Asia with festive products and cuisine inspired by Chinese culture and the Year of the Rabbit.
Porter Airlines has unveiled details of its updated premium inflight service offering, with a distinct digital passenger experience and a new level of food and beverage service.
British Airways has appointed a full-time Master of Wine to elevate the premium experience for its customers both on the ground and up in the air.
Virgin Atlantic is to offer passengers a fun and festive menu for Christmas. Customers travelling in every cabin on selected flights from 24 to 26 December will be served seasonal favourites.
Emirates is ensuring passengers feel festive for the whole month of December, with seasonal food in its lounges at Dubai International Airport and onboard.
Cathay Pacific is resuming its first class service, initially on its prime daily London Heathrow route.
Here we highlight some of the most innovative solutions that will be on display at FTE APEX Asia Expo, taking place in Singapore on 9-10 November 2022.
To coincide with World Vegan Day on 1 November 2022, Emirates has announced a multimillion-dollar investment into new vegan menu choices onboard.
Initiatives include elevated meal choices, a brand-new vegan menu, a ‘cinema in the sky’ experience, cabin interior upgrades and more sustainable choices for passengers.
The ‘Feel the Pause’ series, launched in partnership with health-tech platform Shyft, consists of body stretches, sleep inducing stories and guided meditation.
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