REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Porter Airlines is launching a mobile app to enhance the travel experience. The app increases self-service options, giving passengers more control of their journey with easy access to key functionalities.
Abu Dhabi Airports has announced the opening of its state-of-the-art new terminal at Abu Dhabi International Airport in November, delivering “a seamless, digitised journey from pre-travel to boarding gate”.
Dr Jan-Henrik Andersson, Chief Commercial Officer & Chief Security Officer, explains how Munich Airport is approaching digitalisation of the passenger journey and the innovative technologies being explored.
Lufthansa Innovation Hub’s new venture Swifty is an AI assistant that aims to transform business travel booking into a fast, efficient experience. It autonomously manages all steps within the chat interface.
The winners of the FTE Airline and Airport Pioneer Awards 2023 will be announced at a special presentation ceremony during FTE Global, taking place in Los Angeles on 19-21 September.
Air Canada has announced products and services designed to add convenience to its onboard experience. These include expanded inflight F&B, family-friendly IFE options, and advances to the Air Canada App.
Swedavia is introducing solutions to enhance assistance services for passengers with reduced mobility at Stockholm Arlanda and Göteborg Landvetter, with “digitisation and innovation playing an important role”.
Biman Bangladesh Airlines has partnered with SITA to adopt a suite of state-of-the-art connectivity solutions designed to optimise operations and “ensure smooth and reliable air travel for passengers”.
Munich Terminal 1 Airline Club, a group of carriers operating from Terminal 1 at Munich Airport, has adopted Amadeus cloud technology to simplify and improve the passenger service operations of its members.
Airports Authority of India has reached an agreement with SITA for the adoption of cloud-based technologies for passenger and baggage processing across 43 airports, “ensuring a seamless passenger experience”.
United Airlines has announced a new app feature that aims to save customers time and reduce stress if travel plans get disrupted. The new self-service tool automatically presents personalised information.
Passengers flying through Kempegowda International Airport Bengaluru (BLR Airport) now have a new way of experiencing the airport with the launch of ‘BLR Pulse’ – a personalised digital travel buddy.
The next step in Pristina Airport’s major modernisation project sees it move to the cloud with new operational and passenger servicing technology, “delivering faster, more efficient services for travellers”.
JFKIAT – the operator of Terminal 4 at JFK Airport – is deploying Amadeus’ Auto Bag Drop and Next Generation Kiosk self-service technology to deliver a smooth and efficient passenger flow through the airport.
Berlin Brandenburg Airport has introduced BER Traveller – a digital service for biometric access control that is now available to Lufthansa Group airlines passengers who are HON Circle Members and Senators.
In this video interview, Appssenger CEO Victor Ortega discusses providing a digital, scalable platform for airports to engage passengers, and the new agreement to develop an app for Shannon Airport.
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