FTE highlights the trends and technologies that will play the most important role in driving the air transport industry recovery in 2021.

Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
FTE highlights the trends and technologies that will play the most important role in driving the air transport industry recovery in 2021.

The key recommendations from the FTE APEX Business Model Transformation Think Tank were unveiled during this week’s Virtual Expo.

The 10,000-square-foot facility, located at the airport’s Concourse B, consists of a custom-built innovation space designed to test out concepts to improve air travel.

Karen Chan, CEO, AirAsia.com, shares how AirAsia is transforming from a budget carrier to a digital lifestyle company, tapping into new business verticals.

Esamatti Vuolle, Head of Digital Channels, Finnair, shares more about the carrier’s digital developments introduced to enhance the customer experience.

The report, jointly developed and released by FTE, Fast Future and APEX, also highlights safety, trust building and innovation as key areas of industry focus.

Lufthansa has launched new digital vouchers, providing guests at Vienna and Schiphol airports with refreshments in case their flight has been delayed.

The new factory, named DIVA, is designed to help Changi Airport Group develop, experiment and launch new digital products and services.

Etihad has partnered with Tencent to leverage social media platforms, such as WeChat, to better support its customer engagement strategy in China.

Lufthansa Innovation Hub has published the Airline Digital Index report as part of its effort to rank the industry’s most digital airlines.

FTE caught up with Royal Schiphol Group’s Rosanne van der Stam who outlined how the airport is elevating the passenger experience in a new digital era.

FTE spoke to Alvaro Coromina, IT Director, Evelop, to find out how the airline’s digital project ‘Titanium’ is transforming its business performance.

FTE speaks to Santiago Aldana, Chief Digital Officer & Chief Technology Officer at Avianca, who discusses the airline’s ongoing digital transformation.

As part of its digitalisation efforts, Brazilian low-cost carrier GOL will tap into the unique partnership between KLM and Boston Consulting Group.

The new technology centre will affirm the airline’s mission to transform into a travel technology company to streamline the airline’s digital products.

Jerome Thil, Vice President of Digital Innovation at Singapore Airlines, discusses the strategy behind the carrier’s new digital innovation lab.
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