In this video interview, Soonil Hwang, Deputy Director, Fast Travel Team, IIAC, shares how Incheon has analysed the demands of customers and drawn a “Journey Map” to help transform CX, and much more.

Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>In this video interview, Soonil Hwang, Deputy Director, Fast Travel Team, IIAC, shares how Incheon has analysed the demands of customers and drawn a “Journey Map” to help transform CX, and much more.
Delta has introduced Delta Concierge, an AI-powered digital tool bringing advanced capabilities to its Fly Delta app. Delta Concierge uses Generative AI to create seamless and personalised experiences.
Tampa International Airport – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has started construction of the new Airside D, which will “feature the latest technology” when it opens in 2028.
Singapore Airlines has collaborated with Bagpoint – a Partner of the FTE Baggage Innovation Working Group – to launch a home baggage pickup and check-in service for passengers departing from Schiphol.
Plaza Premium Group, Egypt Aviation Services, and Cairo Airport Company have announced a strategic joint venture at Cairo International Airport for six lounges across various terminals.
Schiphol Group – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – is strengthening its partnership with Lagardère Travel Retail in a new joint venture that will operate 20 duty free stores.
Delta Air Lines continues to enhance the premium ground experience with the opening of the third Delta One Lounge, located at Boston Logan International Airport, for an “elevated, VIP experience”.
SITA – a Corporate Partner of the FTE Digital, Innovation & Startup Hub and a Strategic Partner of the FTE Baggage Innovation Working Group – is to deliver a digitally-powered journey at RSI’s new terminal.
DHL Supply Chain – a Partner of the FTE Baggage Innovation Working Group (BIWG) has completed its first deployment of an autonomous vehicle in live airport traffic at Heathrow (also a BIWG Partner).
Plaza Premium Group has partnered with Whence to bring to life its ‘Proudly Local’ initiative in Canada. The collaboration introduces curated products from bespoke, hyperlocal brands to Plaza Premium Lounges.
Louisville Muhammad Ali International Airport is using Genetec Security Center to drive operational improvements to enhance efficiency and security, while improving customer experience with advanced tech.
Saudi Arabia’s General Authority of Civil Aviation and airport operator MATARAT are rolling out an advanced LiDAR and passenger flow management solution across the country’s 27 airports, enhancing CX.
In a major announcement at FTE Global 2024, Brussels Airport was unveiled as the latest member of BOOST – a groundbreaking initiative to transform the future of baggage handling through robotics and automation.
A key element that makes FTE events unique is our carefully-curated content. View the inspiring video content from the FTE Global 2024 conferences, including exclusive Think Tanks, presentations and panel sessions.
San Antonio International Airport has started construction of a new $1.2 billion terminal, which will feature a modern, accessible design, enhanced passenger amenities and cutting-edge technology.
United Airlines and Metropolitan Washington Airports Authority – both Corporate Partners of the FTE Digital, Innovation & Startup Hub – have announced plans for the new Concourse E at Washington Dulles.
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