REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
In part 2 of our comprehensive focus, daa (operator of Dublin and Cork airports), Lufthansa Group, Heathrow, PLAY Airlines, and Fraport share their insights into the top ancillary & retailing trends in 2025.
Aeroporti di Roma (ADR) and WHILL have launched an autonomous mobility solution at Rome Fiumicino Airport, enhancing accessibility and supporting ADR’s vision of a more personalised airport experience.
Charlotte Douglas International Airport has opened a new Transportation Security Administration security checkpoint. The aim is to enhance CX with “a faster, more efficient screening experience”.
Air Canada is introducing its newest Air Canada Café at Montréal-Trudeau, offering a seamless, premium grab and go experience and reinforcing the airline’s commitment to premium lounge offerings.
Korean Air is upgrading its airport lounges and introducing Premium Economy cabins as part of its service enhancement strategy. Renovated lounges at ICN will offer an elevated customer experience.
In part 1 of our comprehensive focus, Vantage Group, Air France-KLM, Threedot, MUC, Oman Air, nlmtd, YVR, Kinetic Consultancy, and more share their insights into the top ancillary & retailing trends in 2025.
Here, we provide an update on FTE’s three Communities, as well as the pioneering FTE Accelerating Collaboration & Engagement (ACE) platform, including Proof of Concepts and exclusive members-only activities.
Hamad Airport has unveiled its new Concourses D and E – the final phase of its transformation journey. The new concourses introduce cutting-edge technology, including self-boarding systems, for an enhanced CX.
9-11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9-11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Aeroporti di Roma is implementing cutting-edge technology from Be My Eyes to further enhance accessibility for blind and low-vision passengers, as it aims to provide an inclusive, seamless customer experience.
VINCI Airports has inaugurated major modernisation and extension works at Kansai International Airport ahead of Osaka Expo 2025, with a focus on elevating the passenger experience using innovative tech.
Liverpool John Lennon Airport is completing the latest phase of passenger improvements with a new Aspire Executive Lounge. A two-tiered offer will include classic Aspire facilities and the Luxe by Aspire.
Minneapolis-St. Paul International Airport has launched the next phase of its $305 million Concourse G expansion. The project, which is scheduled to be completed in 2028, will “greatly enhance CX”.
Plaza Premium Group has unveiled its fifth Plaza Premium Lounge in Taiwan at Taipei Songshan Airport. The vibrant new space is designed to enable travellers to immerse themselves in Taiwanese culture.
In an exclusive interview, Kristin Olsen, Director of Product Management, Travel Experience Guest Digital Technology, shares Alaska Airlines’ vision for the airport lobby of the future, with a seamless CX powered by touchless tech.
Meet the 12 nominees for the FTE Airport Digital Transformation Power List EMEA 2025, who have been recognised for their outstanding efforts to lead how their organisation has embraced digital innovation.
The Port Authority of New York and New Jersey, JetBlue and Fraport USA have announced a major refresh of JFK Airport’s Terminal 5. The aim is to create a unique New York sense of place and an elevated CX.
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