In this video interview, Soonil Hwang, Deputy Director, Fast Travel Team, IIAC, shares how Incheon has analysed the demands of customers and drawn a âJourney Mapâ to help transform CX, and much more.

Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Exploring new trends & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Tour on 11th hosted by GOAA; Networking Day on February 12th
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing, and the brand-new FTE Smart Ramp & Baggage Innovation Summit â co-located to deliver the regionâs most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the âCES of Aviationâ taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 â uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
In this video interview, Soonil Hwang, Deputy Director, Fast Travel Team, IIAC, shares how Incheon has analysed the demands of customers and drawn a âJourney Mapâ to help transform CX, and much more.

Delta has introduced Delta Concierge, an AI-powered digital tool bringing advanced capabilities to its Fly Delta app. Delta Concierge uses Generative AI to create seamless and personalised experiences.

Tampa International Airport â a Corporate Partner of the FTE Digital, Innovation & Startup Hub â has started construction of the new Airside D, which will âfeature the latest technologyâ when it opens in 2028.

Singapore Airlines has collaborated with Bagpoint â a Partner of the FTE Baggage Innovation Working Group â to launch a home baggage pickup and check-in service for passengers departing from Schiphol.

Plaza Premium Group, Egypt Aviation Services, and Cairo Airport Company have announced a strategic joint venture at Cairo International Airport for six lounges across various terminals.

Schiphol Group â a Corporate Partner of the FTE Digital, Innovation & Startup Hub â is strengthening its partnership with Lagardère Travel Retail in a new joint venture that will operate 20 duty free stores.

Delta Air Lines continues to enhance the premium ground experience with the opening of the third Delta One Lounge, located at Boston Logan International Airport, for an âelevated, VIP experienceâ.

SITA â a Corporate Partner of the FTE Digital, Innovation & Startup Hub and a Strategic Partner of the FTE Baggage Innovation Working Group â is to deliver a digitally-powered journey at RSIâs new terminal.

DHL Supply Chain â a Partner of the FTE Baggage Innovation Working Group (BIWG) has completed its first deployment of an autonomous vehicle in live airport traffic at Heathrow (also a BIWG Partner).

Plaza Premium Group has partnered with Whence to bring to life its âProudly Localâ initiative in Canada. The collaboration introduces curated products from bespoke, hyperlocal brands to Plaza Premium Lounges.

Louisville Muhammad Ali International Airport is using Genetec Security Center to drive operational improvements to enhance efficiency and security, while improving customer experience with advanced tech.

Saudi Arabiaâs General Authority of Civil Aviation and airport operator MATARAT are rolling out an advanced LiDAR and passenger flow management solution across the countryâs 27 airports, enhancing CX.

In a major announcement at FTE Global 2024, Brussels Airport was unveiled as the latest member of BOOST â a groundbreaking initiative to transform the future of baggage handling through robotics and automation.

A key element that makes FTE events unique is our carefully-curated content. View the inspiring video content from the FTE Global 2024 conferences, including exclusive Think Tanks, presentations and panel sessions.

San Antonio International Airport has started construction of a new $1.2 billion terminal, which will feature a modern, accessible design, enhanced passenger amenities and cutting-edge technology.

United Airlines and Metropolitan Washington Airports Authority â both Corporate Partners of the FTE Digital, Innovation & Startup Hub â have announced plans for the new Concourse E at Washington Dulles.
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