REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
In a Virtual Keynote at FTE APEX Asia Expo 2023, Rohit Talwar, CEO, Fast Future, shared exclusive insights into findings of the groundbreaking FTE/Fast Future Study on ‘Tomorrow’s Customer 2030’.
Google has launched Indoor Live View at Sydney Airport. The new Augmented Reality feature on Google Maps will transform passenger wayfinding in the terminals for “an enjoyable and smooth travel experience”.
Hamad Airport has announced a collaboration with Cisco to advance its digital transformation agenda, revolutionise its operations, enhance customer experience, and leverage innovative technologies.
easyJet is offering new luggage collection, delivery, and door-to-door services in collaboration with Airportr – a Partner of the FTE Baggage Innovation Working Group – initially from LGW and GVA.
JFKIAT – the operator of Terminal 4 at JFK International Airport – is deploying Synect’s ReadySeeGo® solution to optimise passenger flow, capacity and automation at the terminal’s security checkpoints.
Eindhoven Airport, in cooperation with Schiphol Airport, is using AI to further improve the aircraft turnaround process and minimise delays. This is part of continuous optimisation of airport processes.
FTE APEX Asia Expo took place at the Marina Bay Sands Expo & Convention Centre on 8-9 November 2023, with the theme of ‘Preparing for tomorrow’s world’. Take a look at our round-up of some of the highlights.
The most pioneering airlines and airports in Asia-Pacific were recognised at the FTE APAC Pioneer Awards 2023 ceremony, sponsored by AERQ. The winners were announced on 8 November during FTE APEX Asia Expo.
Changi Airport (a Headline Partner of FTE APEX Asia Expo, 8-9 November 2023, Singapore) has fully reopened Terminal 2, following 3.5 years of expansion to “elevate the Changi Experience to new heights”.
Air New Zealand has opened the new-look premium check-in at AKL. The space has been fully redesigned to deliver an enhanced premium travel experience for customers from the moment they step through the door.
British Airways has completed the final phase of its lounge refresh at London Heathrow Airport’s Terminal 5 B gates, with a range of improvements for customers to experience ahead of their flight.
Brisbane Airport is embarking on its biggest ever transformation, with a $5bn Future BNE investment in a better airport experience. Future BNE includes upgrades to the Domestic and International terminals.
London Stansted has received planning permission to extend its terminal building, transforming the airport experience at every step of the journey from check-in on departure to immigration on arrival.
Kaunas Airport is installing next-gen aviation security scanners and baggage handling lines. The three CT scanners in the departures zone will be in place in November, with testing planned during December.
In this video interview, Kevin Kleist, Senior Emerging Trends Advisor, Southwest Airlines and Head of Innovation, Digitalisation & Startup Engagement, FTE, shares plans for the reimagined FTE Hub.
In this video interview, Javed Malik, Chair of the Advisory Board, Ink Innovation, speaks to FTE about his role as a Captain of the reimagined FTE Hub, and the key 2024 themes of AI, Robotics and IoT.
Get Future Travel Experience news & updates sent to your inbox
