REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Changi Airport Group – a Headline Partner of FTE APEX Asia Expo, 8-9 November 2023, Singapore – has unveiled the new Changi App, taking “seamless travel to the next level with more personalised services”.
Fraport and SITA (a Platinum Sponsor of FTE APEX Asia Expo, 8-9 November 2023, Singapore) are enabling all airlines at FRA to jointly use face biometrics as identification from check-in to boarding.
VINCI Airports has announced a £100 million five-year investment plan to increase Belfast International Airport’s operational efficiency, while improving passenger experience and environmental performance.
Sunshine Coast Airport has installed digital accessible wayfinding solution BindiMaps in order to help its passengers seamlessly navigate facilities and become one of Australia’s most accessible airports.
Nashville International Airport (BNA) has opened its first freestanding, eight-gate Satellite Concourse – a major milestone of the BNA Vision expansion programme, “enhancing the passenger experience”.
SITA (a Platinum Sponsor of FTE APEX Asia Expo, 8-9 November 2023, Singapore) is helping Australia’s Newcastle Airport to reduce IT costs, rapidly scale up passenger processing capability, and improve CX.
Leeds Bradford Airport has announced a £100 million investment into a vital regeneration and extension of its terminal facilities, which is designed “to deliver an outstanding customer experience”.
Massachusetts Port Authority (Massport) has completed the modernisation of Terminal E at Boston Logan International Airport. Massport recently completed four new gates and associated amenities in Terminal E.
Finavia has completed the most extensive development programme in the history of Helsinki Airport, with an investment of over €1 billion over a 10-year period, to enable “a world-class customer experience”.
Airport Dimensions (a Platinum Sponsor of FTE APEX Asia Expo, 8-9 November 2023, Singapore) is working with its joint venture partner Swissport to open two new lounges at London Luton Airport in 2024.
Working with local schools, autism groups and key stakeholders, Emirates and Dubai International Airport are improving the travel experience for neurodivergent passengers, facilitating ‘travel rehearsals’.
An $81 million expansion is underway to almost double the size of the Virgin Australia arrivals hall at Melbourne Airport. The upgrade includes a new baggage carousel and oversized baggage collection point.
Changi Airport Group – a Headline Partner of FTE APEX Asia Expo, Singapore, 8-9 November 2023 – is “turbocharging digitalisation efforts”, including via the Changi Pay digital wallet for ease of payment.
Munich Airport has introduced smart baggage trolleys in T2. Using a tablet on a carry-on baggage trolley, travellers can receive flight information and be guided to facilities such as shops and restaurants.
Nashville International Airport (BNA) has unveiled its new International Arrivals Facility and BNA Marketplace – two key pillars of the airport’s breakthrough BNA Vision construction and renovation plan.
Vienna Airport and Austrian Airlines are implementing measures to make their services more accessible. Travellers who are blind or have low vision can be guided through the airport utilising the Aira App.
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