REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Perth Airport has opened the Otherside Brew Lounge in Terminal 2, in partnership with Otherside Brewing Co and Delaware North. It aims to offer “a unique pre-flight venue with a dynamic personality”.
airBaltic has identified ways to drive efficiency with Artificial Intelligence (AI) in its daily work. The airline is rapidly growing its AI usage and is working with solutions in multiple business areas.
FTE Global 2023 included a session on “How should CX strategies evolve on the ground, and in the sky, to better serve all types of passengers by 2030?” featuring Riyadh Air, MIA, EL AL & more. Watch the video.
Jewel Changi Airport has unveiled a new retail cluster designed as a hub for discovering Singapore brands. Changi Airport Group is a Headline Partner of FTE APEX Asia Expo (Singapore, 19-20 November 2024).
VINCI Airports has inaugurated the renovated international terminal at Kansai International Airport. The major renovation is designed to enhance the passenger experience and “encourage positive mobility”.
At FTE Global 2023, the FTE “Next Generation Aviation Security” Think Tank discussed their efforts towards designing a new model of aviation security leveraging innovative technologies and approaches.
In this video interview, Brian Gonzalez, CEO US & Chief Scientific Officer, shares how Micro-X is developing technology to redesign airport security checkpoints in collaboration with the U.S. DHS and TSA.
In this video interview, Tomasz Pawliszyn, CEO, AirHelp, shares his perspective on how CX strategies should evolve on the ground, and in the sky, to better serve all types of passengers by 2030.
Dallas Fort Worth International Airport (DFW) and Overair have announced an MoU to cooperatively explore the future of vertiport development and eVTOL aircraft operations within the DFW Metroplex.
Amsterdam Airport Schiphol and Pangiam are commencing the next-stage trials of Project DARTMOUTH, which is intended to transform airport security screening using AI to enhance inspection of carry-on bags.
Honolulu Airport has adopted the biometric-enabled SITA Smart Path to support U.S. CBP in fulfilling biometric passenger screening on exit from the U.S. and deliver a “fast and efficient experience”.
Leeds Bradford Airport is installing next-generation security equipment, meaning passengers will no longer need to remove items from their cabin baggage. It will be in full operation by February 2024.
Seattle-Tacoma Airport (SEA) has announced the launch of SEA Access, the new name for its accessibility programme. This provides accessible facilities, customer service resources, and community engagement.
British Airways Executive Club Members spending in World Duty Free shops at London Heathrow can now collect Avios on their purchases, as part of efforts to “make a difference to customers’ travels”.
Work to create Scotland’s largest airport-based solar farm at Glasgow Airport is underway following completion of the development phase of the project. £18.5m is being invested to create the 19.9MW plant.
Zurich Airport has launched the first phase of its comprehensive e-commerce transformation, known as ZRH Comfort, in collaboration with Omnevo. The aim is to revolutionise CX with cutting-edge technology.
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