In this deep-dive interview, Rachel Bulford, Retail Director, London Gatwick, shares how the major North Terminal transformation will “simplify the journey though the airport” and deliver more personalisation.

Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
In this deep-dive interview, Rachel Bulford, Retail Director, London Gatwick, shares how the major North Terminal transformation will “simplify the journey though the airport” and deliver more personalisation.

American Airlines, in partnership with The Port Authority of New York and New Jersey and Unibail-Rodamco-Westfield Airports, has announced a $125 million commercial redevelopment programme for T8 at JFK.

Los Angeles World Airports – host of FTE Global on 19-21 September 2023 – has prohibited the sale of single-use plastic water bottles at both Los Angeles International Airport and Van Nuys Airport.

Continuing its development as a competitive, modern airport, Milan Bergamo has begun further major investment, including a new terminal enlargement, as it goes “above and beyond” to cater for passengers.

British Airways is trialling a new digital wayfinding tool to help travellers navigate through London Heathrow’s Terminal 5 and Terminal 3, in order to deliver a more seamless experience through the airport.

High-potential startups will be invited to pitch to airports and airlines at the FTE Digital, Innovation & Startup Hub Live event in Los Angeles on 18 September 2023, ahead of FTE Global 2023.

In this deep-dive interview, Jill Fraser, Transformation Programme Delivery Director, shares how the next phase of the Manchester Airport Transformation Programme will “revolutionise the customer experience”.

Munich Terminal 1 Airline Club, a group of carriers operating from Terminal 1 at Munich Airport, has adopted Amadeus cloud technology to simplify and improve the passenger service operations of its members.

Airports Authority of India has reached an agreement with SITA for the adoption of cloud-based technologies for passenger and baggage processing across 43 airports, “ensuring a seamless passenger experience”.

The TSA has approved airside-to-airside motorcoach operations for American Airlines passengers travelling on Landline-operated motorcoaches from Allentown/Bethlehem and Atlantic City to Philadelphia Airport.

Heathrow has partnered with Mr. Men Little Miss to create a mobile game to entertain young travellers at the airport over the summer period, to make “the airport experience as fun and stress-fee as possible”.

Melbourne Airport is expanding its International Terminal and installing a new state-of-the-art baggage processing system “to track every bag at every moment of the journey from check-in to the aircraft”.

Fort McMurray International Airport has enrolled in the Hidden Disabilities Sunflower Program, with the aim of ensuring that “employees and partners can better support passengers in their airport journey”.

Belfast City Airport has unveiled its refurbished Aspire Lounge, following a £1.2 million modernisation, “truly elevating the travel experience and offering a seamless blend of luxury and convenience”.

Noida International Airport has selected SITA’s Airport Management System to help automate and streamline operational efficiency, with the aim of “ensuring a seamless travel experience for passengers”.

Emirates has partnered with Extime at Paris CDG Airport to offer premium travellers a new exclusively dedicated lounge space in Terminal 1, while the renovation of Terminal 2 continues until July 2024.
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