REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Airport Dimensions, SSP and Travel Food Services have formed a new partnership to offer travellers an exclusive lounge destination at HKIA. Called Kyra, the new lounge is expected to open in summer 2024.
Leeds Bradford Airport has appointed international catering operator Elior to provide food and drink services for its lounges. This includes a wider range of options and brand-new technology for enhanced CX.
Air Canada has adopted the Hidden Disabilities Sunflower programme to better serve customers with non-visible disabilities. The airline has also established an advisory group of customers with disabilities.
FTE is delighted to announce Dublin Airport as a Headline Partner of the co-located FTE EMEA and FTE Ancillary & Retailing events, taking place in Dublin on 11-13 June 2024.
In part 1 of our focus on robotics and automation, CVG, PIT, ADR and LGW share insights into the latest developments and trends, including how these technologies can enhance operational efficiency and CX.
Fraport is enhancing sustainability by overhauling its ground power supply at FRA. It is equipping more aircraft parking positions with ground power connections, with mobile GPUs to be exclusively electric.
IAG and PIT – via its xBridge innovation programme – have deployed Synaptic Aviation’s computer vision. This uses AI models for computer vision to monitor ramp operations via cameras stationed at a gate.
Delta’s premium lounge experience will bring what is described as a heightened level of service and hospitality to customers at JFK, LAX and BOS in 2024, with a “highly personalised level of service”.
MUC’s LabCampus is to welcome Exotec – a pioneer in scalable robotics systems – which is establishing its new HQ at the innovation hub. It strengthens LabCampus’ position in AI, mobility, and tech expertise.
IAG and DFW are the latest Corporate Partners to join the FTE Hub. In this article, they share their objectives, as they look to engage with a diverse network of startups and industry innovators.
FTE is delighted to announce International Airlines Group (IAG) as a Headline Partner of the co-located FTE EMEA and FTE Ancillary & Retailing events, taking place in Dublin on 11-13 June 2024.
Denver International Airport has opened its new West Security Checkpoint as part of the Great Hall Program, with “advanced technology creating a more efficient process and better experience for passengers”.
Katowice Airport has announced plans for its investment programme for 2024-2028. The biggest project planned is construction of a new central passenger terminal designed with functionality and flexibility.
Jomo Kenyatta Airport in Nairobi has opened a new Plaza Premium Lounge in Terminal 1D, reflecting its “dedication to providing passengers with top-notch amenities and comfort during their journey”.
iGA Istanbul Airport has declared 2024 the “Year of Investments”. The airport has announced an investment target of €656.5 million for 2024, including key focuses on passenger satisfaction and sustainability.
SITA – a Corporate Partner of the FTE Digital, Innovation & Startup Hub and a Strategic Partner of the FTE Baggage Innovation Working Group – has published its 2023 Air Transport IT Insights report.
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