REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The latest news on how airports and airlines are using mobile technology, terminal signage, offsite agents, surrogates, interactive information points and virtual assistants to simplify passenger wayfinding in the airport terminal.
In this video interview conducted at FTE Global 2025, Sylvie Ladame, Director of Strategic Accounts and Sales, shares how Atrius’ solutions serve as the foundation for the airport-of-the-future ecosystem.
Nashville International Airport has launched GoodMaps – an innovative indoor navigation platform, which is designed to enhance accessible, inclusive air travel, especially for individuals who are visually-impaired.
Aeroporti di Roma (ADR) and WHILL have launched an autonomous mobility solution at Rome Fiumicino Airport, enhancing accessibility and supporting ADR’s vision of a more personalised airport experience.
Schiphol Group – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has begun testing 10 autonomous wheelchairs made by WHILL – an exhibitor at FTE Global, Los Angeles, 28-30 October 2024.
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Carrasco International Airport has implemented virtual queuing technology from Copenhagen Optimization – an exhibitor at FTE Global, the “CES of Aviation” taking place in LA on 28-30 October 2024.
PANYNJ has hosted a training weekend at Newark Liberty Airport’s new Terminal A for individuals with intellectual and developmental disabilities to provide a simulation of the air travel experience.
Google has launched Indoor Live View at Sydney Airport. The new Augmented Reality feature on Google Maps will transform passenger wayfinding in the terminals for “an enjoyable and smooth travel experience”.
Sunshine Coast Airport has installed digital accessible wayfinding solution BindiMaps in order to help its passengers seamlessly navigate facilities and become one of Australia’s most accessible airports.
11-12 November 2025, Singapore
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Hamad International Airport, in partnership with Atos and Royal Schiphol Group, has introduced Passenger Digital Assistance Kiosks as part of “overarching digital strategy to transform passenger experiences”.
Hamad International Airport is elevating its passenger experience with innovative digital wayfinding. QR codes are leveraged to provide an easy to use wayfinding solution through different digital touchpoints.
British Airways is trialling a new digital wayfinding tool to help travellers navigate through London Heathrow’s Terminal 5 and Terminal 3, in order to deliver a more seamless experience through the airport.
Heathrow has partnered with Mr. Men Little Miss to create a mobile game to entertain young travellers at the airport over the summer period, to make “the airport experience as fun and stress-fee as possible”.
Keflavik Airport has implemented Veovo’s Queue Balancer solution to optimise passenger flow and improve the transfer process at border control, to “deliver a seamless and stress-free experience for passengers”.
Liverpool John Lennon Airport has launched a new concierge service in partnership with specialist company VIP-FLY, which will give passengers “the ultimate VIP experience at the airport”.
Hamburg Airport is testing smart cabin baggage trolleys from Intelligent Track Systems, which feature an interactive display that assists passengers with wayfinding, retail offers, and flight information.
Budapest Airport is enhancing the traveller experience and optimising operations with Veovo’s passenger flow analytics platform, using data from multiple movement sensors and Machine Learning.
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