REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Tampa Airport’s Doug Wycoff discusses strategies to ensuring a safe and seamless passenger experience, through a TPA Ready campaign and focus on self-service solutions.
In an effort to protect passengers and staff from COVID-19, Bengaluru Airport has introduced contactless technology at all steps of the journey.
Avalon Airport is set to become the first airport in Australia to implement self-service check-in and bag drop in partnership with Elenium Automation.
Developed in partnership with Daifuku, Japan Airlines has debuted the self baggage drop system at Haneda Airport Terminal 1 to reduce queuing times.
The new services installed by Collins Aerospace allow Aer Lingus passengers to check-in for their flight using common-use self-service kiosks.
A round-up of what you can expect to see at the free-to-attend FTE-APEX Asia EXPO 2019, taking place at the Marina Bay Sands in Singapore, 12-13 November.
Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Japan Airlines has announced it will progressively implement self-service bag drops and facial recognition technology at Narita International Airport.
The new bag drop system speeds up the check-in experience for travellers by allowing them to pay for and tag their own bags.
The trial will allow Ryanair passengers, staying at the Hampton by Hilton Edinburgh Airport hotel, to check-in their bags the night before their flight.
FTE attended PTE in London last week, where we explored a number of solutions that have the potential to improve the airport terminal.
9 to 11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9 to 11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
The trial will allow Ryanair passengers, staying at the Hampton by Hilton Edinburgh Airport hotel, to check-in their bags the night before their flight.
FTE attended PTE in London last week, where we explored a number of solutions that have the potential to improve the airport terminal.
The self-service bag drop units reduce passenger check-in times, and are currently in use by a number of airlines at Heathrow Terminals 2, 3 and 5.
The new check-in area in the terminal building at Montréal-Trudeau Airport delivers an improved passenger experience with its 16 new self-bag-drop units.
The In-Town Check-In service will enable passengers to carry out all check-in procedures at the downtown facilities before heading to the airport.
A further 15 SITA Scan&Fly self bag drop units will be installed in KLIA2, following the successful implementation of 15 units earlier this year.
The self-service bag drop system, supplied by ICM, will ensure a much simpler and faster check-in and bag drop process in Hongqiao Airport’s renewed T1.
Passengers can use the Scan&Fly technology when flying domestically from Rio de Janeiro and will soon also be able to do so at São Paulo-Guarulhos airport.
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