Michael Ibbitson, Dubai Airports’ EVP, Technology and Infrastructure, discusses beacons, robotics, biometrics and the airport of the future.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Michael Ibbitson, Dubai Airports’ EVP, Technology and Infrastructure, discusses beacons, robotics, biometrics and the airport of the future.
Passengers can opt-in to receive proactive notifications, from real-time flight status updates to location-specific retail offers, at Hamad International Airport.
Passengers will receive proactive notifications and offers via the airport’s app as they pass through the recently refurbished retail area.
The MIA Airport Official 2.0 app is integrated with Miami International Airport’s beacon infrastructure and features “blue-dot”, step-by-step directions.
Installation of the beacons, NFC tags and QR codes will enable the airport to communicate messages and alerts, and provide download links throughout the terminal.
Amsterdam Airport Schiphol, which has installed more than 2,000 beacons, is trialling an Apple Watch app for members of the Privium frequent flyer programme.
Fifty beacons have been installed in Hong Kong International Airport’s Terminal 1 to provide passengers with interactive maps and bespoke directions.
200 beacons will be rolled out across eight UK airports, which will use the Bluetooth low-energy devices to deliver targeted notifications to passengers.
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Aéroports de Paris has installed beacons in Hall 2 of Orly West to promote networking opportunities between passengers who are travelling on business.
KLM is the latest carrier to embrace beacons, and is using the technology to help passengers find their departure gate at Amsterdam Airport Schiphol.
Miami International Airport has become the first airport in the world to have a complete and open deployment of beacons, covering the terminals, skytrain and car parks.
San Francisco International Airport has unveiled a prototype of an app that can help visually impaired passengers navigate through the airport terminal.
Airports and airlines are turning to iBeacons, passenger tracking solutions, interactive screens and wearable technology to improve the passenger experience.
Visitors to Turkish Airlines’ Lounge Istanbul will be able to access the digital Sky Library on their own devices following the installation of iBeacons.
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